Enforcement and Termination notice

[Anonymous]

As you might or might not be aware, I cancelled my plan under the 14 days cooling off period.

All well and good however I received a letter this morning headed 'Enforcement and Termination notice'.

It then goes on to say that in accordance with clause 17 of your phone plan Credit Agreement, we will terminate your credit agreement on 29th January 2016 and require full early repayment of the outstanding sum.

I then have 14 days to pay the £600 payment upfront or it will be passed to a debt collection agency.

Absolutely astounded and customer services can't seem to work out what's going on either.

[Anonymous]

I had to re-register as my account with the community got disconnected from my online account which was closed ; was previously RyanK92.

[Curr946]

I assume you have returned the phone? You must call and get this sorted. O2 hand out defaults like sweeties

[jonsie]

Only customer service can resolve this for you. Did you get a signature when the phone was returned. It should be easy enough for them to check that the device was returned.

[Anonymous]

Will get on the phone again asap.

Yeah I have a signature showing the device as being returned to them

[Curr946]

They should be able to fix this fairly quickly then

[jonsie]

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@Anonymous wrote:

Will get on the phone again asap.

Yeah I have a signature showing the device as being returned to them

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That's good news and hopefully should be sorted with a simple phone call. Let us know how you get on.

[Cleoriff]

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@Anonymous wrote:

Yeah I have a signature showing the device as being returned to them

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You are covered then. Obviously an error...albeit an appalling one....

System glitches? Getting beyond a joke now I think...

[Anonymous]

Spoke to a friendly chap on the phone called Vincent ; the device hasn't been marked as returned so the live chat agents have been misinforming me.

I have the receipt that shows it was delivered on the 13th January so all should be okay.

I'm getting a phone call later today to update on what's happening

[jonsie]

Live chat.....enough said!!!