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Level 1: Joiner
Posts: 9
Registered: ‎16-09-2013

E-sim no service

On two occasions I tried to get this fixed on chat, 40mins and 70mins respectively .Scanning the  QR code got me through the configuration setup successfully but it just results in 'no service' .  They  got me to input the code manually as per the website guide, but it returned 'unable to add data plan' . 


I then provided the SSN at their request ( I don't possess the original plastic sim anymore ) but after that  any attempts to scan the code failed ( 'code is invalid' ) . So they sent out the replacement pack and I'm had hoped it would have been resolved  but I'm still getting 'no service' even after seemingly settings the plan up successfully.


I have another O2 sim in the Iphone that works fine, I just cannot get this e-sim to work so reaching out for some guidance before I crack up.






Posts: 89,185
Topics: 536
Solutions: 11,622
Registered: ‎04-04-2012

Re: E-sim no service

@EmilieT @Marjo @Martin-O2 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 6,250
Registered: ‎18-02-2016

Re: E-sim no service

Thanks for the mention @MI5


@almondslice I can certainly pick this up for you. I'll drop you a private message so I can grab a few details off you. 

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Level 1: Joiner
Posts: 9
Registered: ‎16-09-2013

Re: E-sim no service

Thanks all, fingers crossed.

Posts: 71,681
Topics: 549
Solutions: 3,443
Registered: ‎04-01-2009

Re: E-sim no service

Any further issues @almondslice, I would recommend a phone call rather than the frustration of and time consuming live chat.