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E-sim no service

almondslice
Level 2: Apprentice
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On two occasions I tried to get this fixed on chat, 40mins and 70mins respectively .Scanning the  QR code got me through the configuration setup successfully but it just results in 'no service' .  They  got me to input the code manually as per the website guide, but it returned 'unable to add data plan' . 

 

I then provided the SSN at their request ( I don't possess the original plastic sim anymore ) but after that  any attempts to scan the code failed ( 'code is invalid' ) . So they sent out the replacement pack and I'm had hoped it would have been resolved  but I'm still getting 'no service' even after seemingly settings the plan up successfully.

 

I have another O2 sim in the Iphone that works fine, I just cannot get this e-sim to work so reaching out for some guidance before I crack up.

 

 

Thanks 

 

 

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MI5
Level 94: Supreme
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@EmilieT @Marjo @Martin-O2 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
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Thanks for the mention @MI5

 

@almondslice I can certainly pick this up for you. I'll drop you a private message so I can grab a few details off you. 

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almondslice
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Thanks all, fingers crossed.

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jonsie
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Any further issues @almondslice, I would recommend a phone call rather than the frustration of and time consuming live chat. 

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