on 22-10-2019 12:22
On two occasions I tried to get this fixed on chat, 40mins and 70mins respectively .Scanning the QR code got me through the configuration setup successfully but it just results in 'no service' . They got me to input the code manually as per the website guide, but it returned 'unable to add data plan' .
I then provided the SSN at their request ( I don't possess the original plastic sim anymore ) but after that any attempts to scan the code failed ( 'code is invalid' ) . So they sent out the replacement pack and I'm had hoped it would have been resolved but I'm still getting 'no service' even after seemingly settings the plan up successfully.
I have another O2 sim in the Iphone that works fine, I just cannot get this e-sim to work so reaching out for some guidance before I crack up.
on 22-10-2019 12:29
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 22-10-2019 13:03
Thanks for the mention @MI5!
@almondslice I can certainly pick this up for you. I'll drop you a private message so I can grab a few details off you.
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