Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade - Will Tariff change when new phone released?

Hey, I'm considering upgrading to the iPhone XS but wondered if I waited a few weeks until the iPhone 11 is released whether the tariff/cost of the XS may come down or if it is likley to be uneffected and I will be offered the same deal then. If so I...

Resolved! Credit Referral Team

Hi @Martin-O2 I am having problems remortgating due to an error on my credit file. O2 placed a 5 and 2 late payments on my file when in fact I had a payment arrangement in place which I honoured. I have emailed the credit referral team but this is no...

Resolved! Bill paid if full, still stated as outstanding!

I paid my bill in full via phone as it was overdue, the automated payment line informed me it will all switch back on in 10 minutes.My bill via phone and My02 app shows its outstanding asif i’ve not paid.Please help

Resolved! Giving notice for end of contract

Hi I am coming to the end of my contract in October. Do I need to give notice in order for my contract to end when it’s supposed to? If so how do I go about this? Thanks

Contract

Why is my contract £13.12 a month now that my phone was paid off over a year ago I get texts 600 mins talktime and 500mb data yet pay as you go sim has all of the above with 1gb data for £10 a month where is the sense and still offered no upgrade dea...

Resolved! GLOBWAY BV

I charge 2 x bills GLOBWAY BV I paid. I called all the time O2 FOR STOP PEOPLE TAKING MY MONEY. I speak last month with o2 and o2 said okay we stopped. No one can take your money from your bill "they said" This month happened againIs there someone cl...

Resolved! Note 10 pre order

Hi. Pre ordered the note 10 which im picking up tomorrow. I also intend to tske advantage of the extra £100 trade in for my galaxy s8. Im now wondering if i prefer the note 10 plus 5g. However im not sure if i can change my mind and still keep the pr...

Resolved! Free Gift

Hi All, Ive just upgraded my phone and O2 have confirmed as part of my deal Ive received a free gift, so you know how to redeem this free gift? Many Thanks

Resolved! Cancelling contract

My contract has been automatically renewed on the 1/08. Can I still cancel it after 26 days or is it too late ?Roxanne

Resolved! Travelling to Morocco

I’m travelling to Morocco and can not find any information as to whether it is included in the O2 travel bolt on, can anyone advise? Thank you

O2

Forum Posts