Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Returned a call to sales

I've upgraded to an iPhone 11 Pro and 02 sales rang me today 03303035319 and I sit in a que to find out why I've been rang and I get disconnected from the call after 6 Min, three times this has happened. Can't say I'm impressed with the 02 sales numb...

Name Change “Policies”

I changed my contract name 2 months ago, been with O2 for over a year now. Started off as a £20 a month sim only contract just as I started work. When I created my account I didn’t think to use my legal name, since for some reason I didn’t see the im...

Resolved! WiFi calling not working after swapping to esim

I’ve just swapped my SIM card over to esim on my iPhone XS and can not use WiFi calling. Just get get a message to contact O2 but when I check the website it’s enabled.

Resolved! Cashback

Want to know how, when upgrading my phone £150 cashback was mentioned. What does this mean?

Resolved! Unauthorised payment from remote games

Hi, I recently went to pay my monthly bill and I saw the tariff charge was a little more this month so I went to find out why and it says on the things I bought that I made a payment of £4.50 to remote games, I don't even know what it is nor have I e...

Resolved! Text message issues

Every text I send this morning arrives with relevant person, they reply etc but then 10 minutes later I get a ping on my phone saying that the message could not be sent but it did.It's doing my head in, any suggestions?

Resolved! Device plan reset

I cancelled my upgrade on the 14 day cancellation policy I sent the phone back yesterday. I rang up today to get them to cancel it and put me back on my old tarriff. They said it would take 24 hours.My minutes texts and messages have gone back to my ...

Resolved! Cancel tarrif but keep device payment

Hi I am looking to cancel my tariff contract as I have moved abroad and will need to buy a new sim for a new number and to be able to get 3G/4G here, but I will still need to pay monthly for my device payment, I couldn't find a way for cancelling the...

Resolved! Change my O2 Spend Cap

When I took out my plan, I chose to have a spend cap on my account. How do I change the amount that I set? I'd like to increase it by a tenner to pay for my Apple Music subscription via O2 Billing.Thanks in advance for the help!

Resolved! Cancelled Order Still Out For Delivery

I ordered the iphone 11 on 14th September. I then cancelled the order on the 18th September. I was told by the woman that the order had been cancelled as it wasn't yet dispatched as it was on pre-order. I was also told to wait 24-48 hours before I ca...

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