Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Delivery

HiCan anyone help ?!Ordered a new contract phone Friday before 8pm cut off for Saturday delivery but order wasn’t processed till gone 10pm therefore did not arrive Saturday. Still waiting for refund on delivery, customer service are useless as can’t ...

Resolved! Porting number

On Wed 24 requested a number to be ported from my Talk Talk account, was told it would be done on Thursday, didn't happen was told it would be done by 6pm today Friday..didn't happen , now been told it will be done Monday 29th..NOT HAPPY..

Roam like at home in Tenerife

Hey Guys,Quick q.I just saw my bill for March when I was in Tenerife and could see that O2 charged me for a call to my wife’s UK mobile number whilst we were in Tenerife.I assumed that Tenerife was part of the EU, thus being included in the RLAH agre...

Resolved! Upgrade

I'm due an upgrade but want to keep the phone and move to sim only, ideally keeping the same number. Can this be done?

Ordered new phone one week later and nothing

As above ordered new phone with airtime contract on the 23rd of april nearly one week later and countless calls and live chat and not one o2 representative can help. The order seems to be stuck in limbo and all i get is order is being processed, to o...

Staff Refresh contract - Tablets?

Hi, I'm an O2 stores employee and I have a phone on the staff plan (30GB data but only pay for device). I was wondering if I got out a tablet on a refresh plan, would I also be able to put a staff plan on this new device? I'm thinking either a tablet...

Resolved! How do I data share

How do I share data with my family

Resolved! Bill

I recently had a holiday in IndiaThe whole time I was there I had no network available but was charged £40 for using my phone abroad . How can this be right ?

Resolved! Replacement sim

Can I get a replacement sim for a number already on my account

Tariff

1. My monthly tariff is £15.99 but my latest bill shows that I use less than 10% of my permitted data, and far less of my minutes or text messages. Why are you suggesting I change to a tariff costing £20.25 per month, instead of creating a cheaper fa...

O2

Forum Posts