Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113629 Views
  • 20 replies
  • 5 kudos

Resolved! My sim swap hasnt worked

I am changing from pay as you go to contract and followed the instructions by text to swap my sim. Its been 60 hrs now (its supposed to be up to 24hrs) and my old sim hasnt deactivated and I dont want to do it again just incase it mucks up the whole ...

Anonymous by Not applicable
  • 6995 Views
  • 5 replies
  • 0 kudos

Resolved! iPhone 5c

I sent my iPhone 5c back in a Jiffy bag an advisor was aware of this as she sent out the bag I've sent it back and stil being charged for phone and contract an it's been returned with in the 14 days

Anonymous by Not applicable
  • 945 Views
  • 3 replies
  • 0 kudos

Resolved! pay as you go to monthly

Hi I used to have a pay and go sim and I now I have a monthly sim but I used the same email address for both accounts and now it won't change to the monthly one so I can see my bill

Anonymous by Not applicable
  • 1022 Views
  • 2 replies
  • 0 kudos

Resolved! phone isnt conecting to network provider

hi i payed my phone bill on the 26/06/2015 that was over due & now i am up to date my services are still restricted and on my o2 account it is saying that i havent payed my contract, i have a bank statement stating that i have paid in the full amount...

Anonymous by Not applicable
  • 1601 Views
  • 8 replies
  • 0 kudos

Resolved! Contract

i have a sim only contract that expires on 27/07/2015 do I have I have to give notice to quit in writing

Anonymous by Not applicable
  • 1954 Views
  • 2 replies
  • 0 kudos

Resolved! Question about o2 Refresh Upgrade

hi everyone,i was thinking of upgrading my o2 refresh phone. the question i got is that i havent got a good credit history. so my partners mother got the phone for me and i changed the direct debit from her bank account to my bank account. when i do ...

Anonymous by Not applicable
  • 1913 Views
  • 4 replies
  • 0 kudos

Resolved! Stolen phone

Hi. My phone was stolen. Please block the number and phone

Anonymous by Not applicable
  • 1578 Views
  • 5 replies
  • 0 kudos

pay and go

Can someone's please give me s straight yes or no, if I have already topped up£10, and I top up a further £10 separately, will I still get my free texts and calls?, I've tried to find out but have had very little luck. Please let me know, a yes or no...

Anonymous by Not applicable
  • 1739 Views
  • 5 replies
  • 0 kudos

Resolved! c ant pay your bill if they suspend your service

Been out of work for two months so enviably some bills was a struggle to pay on time O2 however when they sudpe b d your service do not allow you to call them via 202 nor do they have a online service via 'MYO2' to pay your bill onlineIn the 20th cen...

Anonymous by Not applicable
  • 1811 Views
  • 7 replies
  • 0 kudos