Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Device Plan Payoff

Anyone know why O2 won't allow you to make payments to your device plan online? (as in to make additional payments, or to pay it off?) the only option I can see to pay it off is via the upgrade route...

Resolved! 02 still taking years years after I cancelled my contract

M

Resolved! Switching from Monthly to PAYG

Hi, I'm currently on a Lumia with monthly payments to O2 but looking to get a Huawei and switch to PAYG. Do I just make the purchase and visit my O2 store to change the contract and transfer data etc? Might there be difficulties transferring from non...

Resolved! Charges for calls in Mexico

Have just received my monthly bill and I have nearly £30’s worth of calls on my bill, but I checked upon arrival in Mexico just in case and it’s included within my tariff, any ideas please?

Resolved! Took out a refresh contract 6 days ago, changed my mind on handset

Evening all.Had an o2 contract via Carphone warehouse, it still had a little while to run but wanted a new handset so decided to pay it off early, total £372.I went into o2 retail store on Saturday spoke to one of the assistants, explained I wanted t...

Resolved! Apple watch

Will the Apple Watch s4 stainless steel be available in more than just 40mm gold and 44mm space grey? Where’s the silver stainless steel???

85075

https://mol.im/a/7195503Texted 'info' here. It said I'm still in a 'change my mind period' where I can return my device, pay any network time bill & switch. Was surprised by this as I'm maybe a year into a 2 year contract. Would I assume this info is...

Resolved! Duplicate account

On 17th July my existing O2 pay monthly SIM only contract comes to an end. I have just ordered another pay monthly SIM only O2 contract through TalkTalk. I want use my existing number with this new contract. Can I set up a duplicate account to do thi...

Resolved! insurance claim

Hello, I have a damaged o2 handset, i called 202 about an hour ago and was speaking to a man from the incurance team. He told me that i was eligible for a replacement at the cost of £90. He asked me to deactivate my 'find ur phone' app so that he cou...

Resolved! Lost phone.

I've lost my phone. How do I find out my sim no?

O2

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