Solved: Cancel tarrif but keep device payment

mhairimackay · ‎20-09-2019

Hi I am looking to cancel my tariff contract as I have moved abroad and will need to buy a new sim for a new number and to be able to get 3G/4G here, but I will still need to pay monthly for my device payment, I couldn't find a way for cancelling the tariff and need some help?

MI5 · ‎20-09-2019

@mhairimackay

The only way is to fully pay off the device plan then cancel the airtime tariff.

There is no way to continue a device plan without an airtime tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-09-2019

@mhairimackay

The only way is to fully pay off the device plan then cancel the airtime tariff.

There is no way to continue a device plan without an airtime tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Cancel tarrif but keep device payment

CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO ...

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