This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Device plan reset

Go to solution
Ciaranf951
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎19-09-2019 23:22

on ‎19-09-2019 23:22

I cancelled my upgrade on the 14 day cancellation policy I sent the phone back yesterday. I rang up today to get them to cancel it and put me back on my old tarriff. They said it would take 24 hours.

My minutes texts and messages have gone back to my old plan. My device plan still says £881 from the upgrade I went to. But now I’ve cancelled this will this reset so I can re-upgrade?
Message 1 of 3
671 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151897 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎19-09-2019 23:26

on ‎19-09-2019 23:26

@Ciaranf951 

Yes it will reset but may take a few days to clear off your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
668 Views
0 Kudos
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 151897 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎19-09-2019 23:26

on ‎19-09-2019 23:26

@Ciaranf951 

Yes it will reset but may take a few days to clear off your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
669 Views
0 Kudos

Go to solution
EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

on ‎20-09-2019 10:21

on ‎20-09-2019 10:21

Good morning @Ciaranf951, let us know how you get on with this please, and if you need any further help slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 3
628 Views
0 Kudos
Top Kudoed Authors
View All
Top