Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Direct Debit

I'd like to re-set and change my monthly direct debit, does this have to be done over the telephone?

Resolved! Call Barring

Last weekend I travelled to Malta on landing I received a text saying my minutes text and data were included in my monthly package.I have a Samsung S9When I tried to make a call, I was informed that I had Call Barring activated.I checked in settings ...

Resolved! Change billing date

Hi,I wish to change my direct debit date. How do I do this?Bev

Resolved! Next due bill for phone

Hello please could you tell me when and how much my next bill will be? thanks

Resolved! Changing direct debit payment date

Can I change my direct debit payment date online, or is it only over the phone?

Resolved! Bill higher than expected

Hi, could you tell me why I have been charged £58.20 this month when my bill should be much lower than that? I have had a discount applied 25% off but I am unsure whether it has actually been applied. I think my bill is suppose to be £36.

Resolved! Lost mobile

Hello, I lost my mobile last night. I think I’m insured ?

Resolved! Data roaming outside of the EU

HiI was wanting to ask about international data roaming and whether i am covered to roam internationally on the family plan that my phone is on? I am going to tunisia for a week and do not want to be charged unknowingly. Thanks

O2 repeatedly failing to remove imei number from blacklist

Hope someone can help me, as the experience I have had with O2 so far has been awful. My wife had her phone stolen some 2 years ago. She immediately called o2 and they blacklisted it. We didn't have any insurance, so got another phone for her. 2 year...

Resolved! Do I need to change SIM Card?

Hi. I have just upgraded from an iPhone 6S+ to an 8+ and was sent a new SIM card. The old card was already 4G compatible, so I was thinking that I would just keep it and swap it in to the new phone, which is working great. However, when I checked the...

O2

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