Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Returns

Hi all, so I took out a early upgrade on Tuesday, but later that day found out I could get a better deal elsewhere. So phone o2 to cancel the contract. Because the phone hadn’t been sent to me yet, they emailed dpd to send it back to them. Ect now I’...

Bolt-on confusion

There seem to be two bolt-ones with similar names: O2 Travel (which covers countries like Hong-Kong for £4.99/day) and O2 Travel Inclusive Zone (which doesn't). I have an email from O2 confirming I am on the first one (which is what I need) but my ac...

Change Tarriff or Upgrade

Got a few sim only contracts running (three) and all are just over a month old. Looking at getting different data now, less on one and more on another. The best deals seem to be on upgrading rather than changing the tariff. It’s a silly question but ...

Resolved! How to seperate accounts

I currently have 2 numbers registered to my account, one is mine and one is my ex-partner. I've been paying for both but am now in a position where she needs her own account and her number and bills transfering to it. Is this possible and how do I go...

Resolved! Tariff upgrade

I’ve just upgraded my pay monthly tariff. I selected the option to keep my current sim. When will my new tariff start?

Resolved! Error

I'm trying to send text but keeps coming up saying 02-UK error 8 can someone explain please

Resolved! Contract termination.

I may need to cancel my contract that has approximately 6 months of 24 to run. I know I am liable to device charges but if cancelled, would I be liable for any airtime charges for the 6 months still to go??

Roaming in Europe not working

Good evening all, I’m away in Europe at the moment and my roaming doesn’t seem to want to connect to the local network, I have all the settings correct and the relevant bolt ons.It will briefly connect to 4G but won’t show any signal bars, this last ...

Refund charges

I've had some iTunes charges refunded back to my o2 account so my 'extra charges' now stands at minus £243. Is it possible to get this refunded back to my bank account from which it was originally paid ?

Resolved! Dual sim on contract, a50 a70

HiI am on sim only contract, using own handset dual sim Note 4.Surprised now to find out O2 has several dual sim ones including Samsung A50 and A70. Years ago, networks didn't support these handsets, claiming that they have no control on the phone if...

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