Issue trying to receive £300.00 refund

[Bgregg2000]

M

[JAZZ-trad]

Hello @Bgregg2000 

Thanks for your message. 

Some more detail needed for help.

Happy new year and welcome to the o2 community forum 

[Cleoriff]

Hi @Bgregg2000 

If you are trying to get back a refund then you can only do this by contacting customer services

Guide: How to find help & contact O2 

If it's a refund of a £300 deposit you paid, then it should be returned to your bank automatically after you have paid 3 months bills on time. It will be paid back onto your 4th bill.

If it hasn't then it's still customer services you need to call as we have no access to your account here.

Best of luck, welcome to the forum and Happy new year

[MI5]

@Bgregg2000 

How to get your deposit refunded here https://www.o2.co.uk/help/account-and-billing/refunds

[jonsie]

It can take anything up to a month if it's for a phone you bought and returned. Just keep on to customer service.