Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 256174 Views
  • 2 replies
  • 2 kudos

Resolved! Wi-Fi Calling

I have My Wi-Fi calling switched on but it’s not showing Wi-Fi calling on my screen, a have the iPhone 11 it’s an unlocked phone. A have tried switching off my data to get the Wi-Fi calling to kick in but nothing!

alwmjohn14 by Level 2: Apprentice
  • 1786 Views
  • 6 replies
  • 0 kudos

Resolved! Cancelled my contract, but still being billed

I spoke with O2 in December to cancel my phone contract. Why am I then still being billed a full months payment in February?My old phone was lost and the contract was up for renewal... so I shouldn’t have to owe anything.

Confused2 by Level 1: Joiner
  • 23715 Views
  • 2 replies
  • 0 kudos

Resolved! Sim card

I got a contact sim card ages ago but I havent inserted it to my phone because I didnt have the money to pay for it I dont want it but 02 is sending me letters saying i owe them money when i havent used it

Du by Level 1: Joiner
  • 1184 Views
  • 5 replies
  • 0 kudos

Resolved! Travelling in Morocco

Hi, I'm about to go to Morocco and not sure if I need a bolt on to cover calls and texts, if so which is best? I use WhattsApp mostly but will occasionally need to call the UK and respond to texts.

CHEFFREY by Level 1: Joiner
  • 19173 Views
  • 3 replies
  • 0 kudos

Resolved! data usage

Is there a way to check how much data you are using on a daily basis for PAYG? I don't have any access to bills to check on them?!

Anonymous by Not applicable
  • 1848 Views
  • 4 replies
  • 0 kudos

Resolved! Proof of purchase

Hello, I bought a mobile phone contract a few months ago and it didn't come with any proof of purchase. I now require the proof of purchase and have contacted live chat about 3 times and contacted o2 customer service by telephone twice, and each time...

wah123 by Level 1: Joiner
  • 3230 Views
  • 11 replies
  • 0 kudos

O2 refresh

Hi so I joined sim only a couple of months ago and have been told i can upgrade on o2 refresh after 3 months but when i log into my o2 its saying 6 months anybody have any experience with upgrading with refresh after 3 months

Ben2012 by Level 1: Joiner
  • 1774 Views
  • 11 replies
  • 0 kudos

Resolved! Changing sim

I have a contract sim but want to cancel an go pay as u go

Syllabus by Level 1: Joiner
  • 973 Views
  • 3 replies
  • 0 kudos