Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade plan prices

Hey. Anyone know why I'm limited to what plans I can take out on each of my 2 contracts with o2, they're both for android phones, but one is limiting me to unnecessary and large price plans, or ones that are too small for my usage, but the other show...

Resolved! Family Plan eligibility

I am trying to work out if whether there are restrictions on the individual qualifying tariffs you can add to a Family Plan. I am thinking of setting this up with myself as the Lead on an existing Pay Monthly sim only contract. My husband wants to up...

02 open

I bought a new phone a few weeks ago, and have been giving the option to do 02 open (25%) discount due to working for an employer that has this benefit.Due to work closing due to Corona Virus, I am unable to access the email/ payslip which is require...

Bills after account closed

Hi, I have switched to another network this week as my contract was up and am looking to get pdf bills for cashback claims. I can log into my o2 but my number is not there any more therefore I can not get to the bill page to download them as pdf's. A...

phone hacked

my account has been hacked woke up to missed calls and a message saying my security password has changed and my phone has no network signal so i cant call anyone. can i talk to amyone online?

Late payment paid?

Hi I’ve paid my account in full (didn’t realise it was even late!) how long does it take for the payment to clear? The device payment has cleared but the other payment is still showing as not paid - when I then go in to the payment it’s showing £0 am...

Resolved! Unwanted call from Arkansas

Last night, in the space of one hour I received 14 calls from a number beginning 870 (Arkansas I think) 870 was followed by a different number on each occasion and the phone rang for a few seconds before cutting off. I didn't answer any of the calls....

Bill

I paid my out standing bill and its still saying its overdue

S20 Ultra Galaxy Buds stuck in the shop ....

I recently put a reservation down on an S20 Ultra with the Galalxy Buds plus. Its now stuck in the shop waiting to be colllected, my current phone is no good and I dont have a spare knocking around. I did try and call and do my upgrade of the phone b...

Resolved! Upgrading phone

Hi, I came into the store about 3 weeks ago and upgraded my phone to S20 ultra and i was suppose to get free airbuds with them. Now because of the current situation the store is closed, i cant get through to anyone in o2 Customer Service to ask. I've...

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