Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cashback

Hi, I've ordered a Samsung A71 online as I was due to upgrade. And it said that I can claim £60 cashback after purchasing but I can't find it anywhere on the website to claim the cashback

credit score payment

when i set up my first phone in my name to build up my credit score i had to pay £200ish to enable the phone to be in my name. the guru said i would be able to gain this money back in March 2020. i am wondering how i come back having the money back a...

Bills

hi I am self employed and due to covid-19 I have no source of income at this moment in time I was wondering if there was anything I could do to prevent being charged extra fees

Download copy of bill

I keep getting this message when I try to downlaod a copy of my bill - Can anyone help? I have called 202 and they said they would get someone to fix it - but that was over 2 weeks ago. There’s a ProblemThere’s been a problem getting the page you wan...

how to add a spend cap

Can anyone advise how i can add a spend cap without speaking to O2 customer services, my child has managed to add £70 worth of extra data in lockdown without me knowing. I have looked all over the website but there is no option i can see, and custome...

activating cellular data on my nighthawk m1 router

hello, i have set up my router and inserted my sim. it is asking to activate cellular data on nighthalk app, i have gone into settings and cant see anywhere to activate cellular data?can anyone help? please and thanks

Cancel sim

Hiya, does anyone know how to cancel O2 sim without ringing in? The lines are down due to covid19 and I have no idea how else to try and talk to someone..... Thanking you

Order in Progress

How long can I expect ‘In Progress’ for an upgrade of a handset that was available when ordering ?There is no way of contacting anybody due to the high volume of calls and chats.Thanks in advance

Overcharged despite ending contract

My contract came to an end in August 2019 - I cancelled in store. However, I was still charged, despite moving abroad to Vietnam and not using my sim. I spoke to an advisor in December when I was back in the UK and she re-cancelled my contract for me...

Resolved! 6s overheating%20and%20turns%20off

My iphone 6s has started to overheat and become red hot in the top corner by the lense as soon as the phone is in use. It allows 1 call or social media browse then says it needs to cool down. I have deleted recently loaded Zoom app, nothing else new ...

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