Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Do home delivery require ID? For a new phone contract

Hello I just want to ask someone something, Do anyone know if I need ID for a home delivery for a new phone contract, Because someone stole my wallet and I had everything inside like passport atd I just have credit cart at the moment . thank you

Covid19

Can i freeze my account temporarily because of losing my job?

Swapping existing airtime only

My contract which was via Carphone Warehouse has now ended, the phone is paid for however I am dont want to upgrade the phone. I just need to stay with O2 for the airtime. When I go onto my account the only option is £21 for airtime/data etc., howeve...

I have 2 o2 extras to redeem can I redeem Disney+ twice to single D+ account

I have 2 phone numbers that were renewed recently, can I redeem Disney+ twice to the same Disney+ account to get a total of 12 months indstead of 6? It was possible with netflix before. But redeemig this time is a redirect to disney+ instead of a cod...

My o2 app and website wouldn’t let me make my bill payment so I done it through the bank transfer.

Has anyone done a bank transfer to pay their monthly bill? And how does it work?

Ipad Pro Order

I ordered the new Ipad Pro yesterday at 3pm on contract (pay monthly) - the website suggests that if you order before midnight it will arrive the next day. I received email confirmation of the contract and the order was being processed. However I hav...

I've been cut off

I've paid my bill but still remain unable to use my services

iPad Pro 2020 dispatch email

So I ordered the new iPad Pro 2020 on contract and I’ve received all the emails about the contract Except the dispatch email. I was also told that I would receive it the next working day. How come I can't even communicate with customer service? What ...

Resolved! Proof of Purchase for my Phone

Hi, I'm trying to get a proof of purchase for my new Samsung S20 Ultra so I can claim the Galaxy buds however, I am struggling to get it. I can't see any option for a live chat anymore which is what I would normally use and so I have called them on t...

new Acc not set up so have no phone access

Moved to 02 from Tesco. Should have all moved yesterday but when trying to set up acc text messaging not coming in to start the process so need to go to shop which is close just need a number to speak to someone to sort but finding a number is imposs...

O2

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