Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Device plan

Does anyone know the different between a device plan and pay monthly?Because I did the o2 refresh and thought I had upgraded my contact to another contact but when looking on my o2 it says device plan and airtime plan what’s the different?

Grossly overcharged by O2

Hi can anyone help? I have been overcharged by O2 due to a technical issue I spoke to them last month. They changed my tariff ithout my knowledge and I have been charged over 300 pounds on a pay as you go which is usually 10 pounds a month. I can't g...

Online payment%20keeps%20failing

I cannot make a payment online. It keeps failing. How can I pay my bill

Myo2 Account locked

I’ve been trying to log into my account to pay my over due bill, for the past few days it keeps saying error. Then I received an email saying I had to pay my contract in full. Is there any way this can be sorted? I can’t call because my networks off ...

download old bills after leaving O2

Hi, can anyone tell me how to download previous monthly phone bills after leaving O2 please?

VAT RECIPTS

CAN YOU DOWNLOAD VAT RECIPTS FROM MY 02

Cancel Contract (Monthly)

@Marjo , @Martin-O2 , @EmilieT Hi, this is my first time posting. I found all you from this post: https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416#access.Please kindly help me with my issue. I am seeking ...

Intermittent Call Failed

Hiive had my phone with o2 for approx 12 months now and it has started to intermittently cancelling calls and coming up with the message of call failed??i have full signal and so does the person i am calling.currently working from home, it is becomin...

Billing

Help I've recently upgraded phone and had issue with billing. I managed to chat online to someone then call with Peter from billing which was good BUT despite being offered refund of early term fees + vat have been charged full amount and now can't g...

Cancelling my phone contract

I want to cancel my phone contract... it says I’m all paid up I would like to discus with someone on the phone... can never get through? HELP

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