Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Airtime rewards

HiWhen I recently logged into my o2 app it asked me to set up ‘airtime rewards’ I followed the steps and linked my debit card. Ive since had a text stating ive received a reward based on one of my debit card transactions.I can’t find anywhere online ...

Resolved! Can I change my contract ?

I got contract for £35 a month but I can’t afford it, is it possible to change my contract to a more affordable option I know it will not give me as much GB but just want to get cheaper

Resolved! Can I use my data in Moscow?

Hi, I’m going to Moscow and I wanted to know if I can use the data I have on my monthly plan. Will it charge me to use that data I already have or will it only charge me once I have gone over the amount?

Resolved! Pre-order collection

So , I've searched the community and cant find this yet (apologies if it's there somewhere!) If i preorder a device online, (s20 ultra), will it be available to collect as soon as the store is open, or will it still be delivered on the release date?

Reduced from 12gb to 3gb??

I have just got a new contract and noticed I’m only getting 3gb instead of 12gb? I’m deaf and does anyone know the 02 email address please?

Resolved! Cancellation

Hello,So my contract finishes on 31st July 2020I am being told that I can upgrade at the moment for free and my device plan has been paid off. My question is: can I cancel the contract with O2 completely(say if I wanted to change network provider for...

How long do you have to have lived in the UK?

Trying to use the "upgrade" offer but I'm stuck at "how long have you lived here".It's only accepting UK addresses and I've moved only 4 month ago. Is there a "time limit" for this?TY

Travelling to Albania

Hi.Im travelling to Albania in the next few days, wondering if i can use mt data allowance over there.Thanks

ims registration

Still struggling to get wifi calling working. 30 mins on phone with support yesterday but no progress... my wife's identical A40 works fine on EE wifi calling on our home network but mine worked for a couple of months then has refused to pick up O2 w...

Unlocking my phone network to use a new sim.

I have tried unlocking my device to accept new sims but i have entered it incorrectly more than 5 times so that the device is now hardlocked so i need the master reset code as im unable to use my new sim card until this is resolved, any help?

O2

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