About almondslice

almondslice · 25-04-2020

I've been waiting on a refund for a few weeks now after returning a phone within the 14 day period.I called this morning to be told that refunds are in hold due to covid-19 and she was unable to tell me when these will commence again.I was also told ...

almondslice · 22-10-2019

On two occasions I tried to get this fixed on chat, 40mins and 70mins respectively .Scanning the QR code got me through the configuration setup successfully but it just results in 'no service' . They got me to input the code manually as per the websi...

almondslice · 28-10-2015

My household had 3 refresh accounts at one point. I wanted to reduce these to 1 account. One handset was returned within the cooling off period, with the accompanying sim/air time unused. The return was confirmed as received and the account closed. R...

almondslice · 18-09-2013

I ordered a Lumia 1020 and was expecting the phone to arrive on the 25th as initially stated. Surprisingly I received a despatch notice from O2 on the 15th and a text message from UKMail saying the phone would be delivered next day, 16th of September...

almondslice · 08-05-2020

Join the queue, awaiting a refund on a 'up front cost' and a 'device plan payment' that was taken out due to the fact the return processing took so long. Over a month now since they confirmed it had been returned. They're not interested. All of the m...

almondslice · 02-05-2020

Judging by the background noises, these advisors I've spoken to seem to be working from home, maybe its a case of them not be able to process refunds due to their roles/privileges etc.If that's the case I wish someone would be up front about.

almondslice · 02-05-2020

Well, I've no issue getting through to suppport but they simply fobbed me off. Last attempt the advisor said 'I'll just put you on hold' and diverted me to an automated message saying "we're unable to help you at this time" and I was cut off. As I sa...

almondslice · 25-04-2020

Was wondering if someone else had been told similar. By the time the return was processed my airtime and device plan had been debited. So with the upfront cost, three payments taken. Curiously enough, I've received the airtime payment back which I th...

almondslice · 22-10-2019

Thanks all, fingers crossed.

O2

User Statistics

User Activity

Refunds

E-sim no service

Account issues - reassurances.

Lumia 1020 pre-orders shipped but put on hold???

Re: Refund

Re: Refunds

Re: Refunds

Re: Refunds

Re: E-sim no service