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E-sim no service

almondslice
Level 2: Apprentice
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on ‎22-10-2019 12:22

on ‎22-10-2019 12:22

On two occasions I tried to get this fixed on chat, 40mins and 70mins respectively .Scanning the  QR code got me through the configuration setup successfully but it just results in 'no service' .  They  got me to input the code manually as per the website guide, but it returned 'unable to add data plan' . 

 

I then provided the SSN at their request ( I don't possess the original plastic sim anymore ) but after that  any attempts to scan the code failed ( 'code is invalid' ) . So they sent out the replacement pack and I'm had hoped it would have been resolved  but I'm still getting 'no service' even after seemingly settings the plan up successfully.

 

I have another O2 sim in the Iphone that works fine, I just cannot get this e-sim to work so reaching out for some guidance before I crack up.

 

 

Thanks 

 

 

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MI5
Level 94: Supreme
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on ‎22-10-2019 12:29

on ‎22-10-2019 12:29

@EmilieT @Marjo @Martin-O2 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
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on ‎22-10-2019 13:03

on ‎22-10-2019 13:03

Thanks for the mention @MI5! 

 

@almondslice I can certainly pick this up for you. I'll drop you a private message so I can grab a few details off you. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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almondslice
Level 2: Apprentice
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on ‎22-10-2019 13:04

on ‎22-10-2019 13:04

Thanks all, fingers crossed.

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jonsie
Level 94: Supreme
In response to almondslice
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on ‎22-10-2019 14:21

on ‎22-10-2019 14:21

Any further issues @almondslice, I would recommend a phone call rather than the frustration of and time consuming live chat. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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