Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Going abroad to Morocco, how best to prevent excess charges

I am going to Morocco, I have O2 travel included in my tariff however how do I best avoid excessive charges?

Resolved! Early upgrade fee

Hi.I have a problem with my early upgrade fee.I leave the UK and i thinking of paying that fee in one amount.I checked last month via O2 App and its show that its about £306, just in case im goung in one of the O2 branch to ask the guys about my opti...

Resolved! porting my number

I am trying to decide if O2 is incompetent or incontinent as it seem they are pretty ******ty at what they I do, I gave them a PAC code on Friday of last week and still my number has not been ported across.I have phoned several times and been given d...

£4.16 charge on bill for o2 travel

I appear to have a charge of £4.16 under things you've bought.It shows it as o2 travel.Can you clarify what this is, as on the 25 March that it is showing, I was in Edinburgh, and then Dublin (part of the EU).

Resolved! Text message record?

Can o2 show me what texts were received by my device on a given date? I’m in a dispute with my letting agent re a text being sent that I haven’t received.

Resolved! Accessories added to monthly plan

I've noticed that other mobile phone companies are now offering accessories such as watches and earphones as an added extra into their monthly package. Do or will O2 be offering this service does anyone know? I don't quite fancy shelling out the full...

Yearly Upgrade

So I got Involved with the yearly Upgrade when it first came around with my Galaxy S8. After a year I swapped to the Galaxy S9+ which at the time was on the same plan and also offering the yearly Upgrade. I was able to see when first signing up for i...

Resolved! Visiting Japan

Hi there,I am travelling to Japan for 3 weeks in April. Should I purchase a bolt-on or unlock my phone and buy a SIM card when I arrive? Any advice appreciated. Thanks.Lynne

Resolved! test

How do I cancel a one off bolt on so it doesn't renew next month

Resolved! Change Surname

Can i change my surname on my account, as i have gone back to my maiden name ??

O2

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