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Level 1: Joiner
Posts: 1
Registered: ‎24-04-2018

No Network

New phone as of sunday (samsung galaxy note 10 plus 5g). Told it could take 48 hours for network to kick in however it has now been this time and I still have no text, calls or mobile data! Help
Level 19: Quirky
Posts: 1,173
Registered: ‎22-04-2017

Re: No Network

Have you tried turning phone off and back on also if you have tried that best to call o3 between 8 .8.30am to avoid the cue
Level 69: Guiding Light
Posts: 16,551
Registered: ‎31-03-2010

Re: No Network

@Sophie3 Were you given a new sim with your new phone? Did you do a sim swap, or are you using your old sim?


Posts: 114,334
Topics: 569
Solutions: 15,441
Registered: ‎04-04-2012

Re: No Network


See help on activating your SIM here https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)