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Level 1: Joiner
Posts: 1
Registered: ‎24-04-2018

No Network

New phone as of sunday (samsung galaxy note 10 plus 5g). Told it could take 48 hours for network to kick in however it has now been this time and I still have no text, calls or mobile data! Help
Level 15: Gaining a Reputation
Posts: 794
Registered: ‎22-04-2017

Re: No Network

Have you tried turning phone off and back on also if you have tried that best to call o3 between 8 .8.30am to avoid the cue
Level 64: Magistrate
Posts: 12,684
Registered: ‎31-03-2010

Re: No Network

@Sophie3 Were you given a new sim with your new phone? Did you do a sim swap, or are you using your old sim?

I DO NOT WORK FOR O2

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Posts: 88,635
Topics: 536
Solutions: 11,502
Registered: ‎04-04-2012

Re: No Network

@Sophie3 

See help on activating your SIM here https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)