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Level 1: Joiner
Posts: 1
Registered: ‎21-10-2019

Contract paid but still not working

I’ve paid my contract lastnight as it was overdue , my network still isn’t on and I need to make calls
Posts: 88,591
Topics: 535
Solutions: 11,471
Registered: ‎04-04-2012

Re: Contract paid but still not working

@Jake44 

Contact customer service as it can take a few hours to automatically reinstate.

Customer service can push it through.

Try rebooting phone too Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 64: Magistrate
Posts: 12,671
Registered: ‎31-03-2010

Re: Contract paid but still not working

@Jake44 You might want to think about setting up a Direct Debit to avoid problems like this in the future.

I DO NOT WORK FOR O2

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Former Staff
Posts: 5,406
Registered: ‎18-04-2018

Re: Contract paid but still not working

Hi @Jake44, I was wondering if your phone was now working again as expected? Please let us know if you need any further help Smiley Happy

 

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