Phone blocked

[Nf2]

Hi all I'm just trying for some help my phone was registered as stolen as I was in tenerife. Since the report I have received my actual device returned to me as it was handed in at the hotel. I rung o2 and told them and they said they would unblock my device this was done on the 8th November 202. Since then I've been in contact every week as they still unblocked the phone but now nearly 2 maths and they still haven't unblocked my device. Could someone help with this matter as they replaced my sim and that's working fine but had to get a cheap phone to use my sim

[MI5 · Accepted solution]

@Nf2 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[Enlli]

We can't help here as this is a customer to customer forum.

Try contacting O2 via the Social Media teams as they are UK based.

Details in this help file

Guide: How to find help & contact O2