Can I change my device and how does it work?

[Fran_P]

Hi,

I'm a new pay monthly customer (came from Orange, after clearing my contract with them). I've had my Sony Xperia Z3 from O2 since 01/10/14, so I've had time to play with it, get a feel for it and so forth. Problem is, I'm not happy with it and would prefer a different device.

My main concern is that the Z3 feels too fragile (screen feels too plastic like) and I'm worried it's doomed if I was to accidently drop it. It's been close to falling off my table when I looked away as the device is really slippery.

Anyway, would I be eligible to change my device and how does it work? I came accross the returns form but that only seems to cover cancelling the whole contract, which I don't want to do. All I want to do is change my device.

Can anyone help me understand the process (that is assuming I'm eligible)?

[Anonymous]

no worries @Fran_P , and welcome!

And ur embarassing me now peeps! 

[MI5]

Take a bow and shut up

[Cleoriff]

---

@MI5 wrote:
Take a bow and shut up

---

Such a damn smooth talker...as ever

Seriously it really helped @Anonymous  well done you...

[jonsie]

Blunt and to the point @MI5 now there's two words that don't seem to fit together well

[Cleoriff]

---

@jonsie wrote:

Blunt and to the point @MI5 now there's two words that don't seem to fit together well

---

[MI5]

Easy Tigers

[Anonymous]

@MI5  and no I don't like the spotlight 

[jonsie]

---

@Anonymous wrote:

@MI5  and no I don't like the spotlight 

---

Shame...you've been nominated this month

[MI5]

---

@jonsie wrote:

Shame...you've been nominated this month

---

Twice 

[Cleoriff]

---

@MI5 wrote:

---

@jonsie wrote:

Shame...you've been nominated this month

---

Twice 

---

One... twice...three times a lady...