Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! mobile number

is it possable for 02 to track or trace a person if you have there mobile number as i have an mobile number and need to find out who it belongs to this is a seriouse matter help needed

Resolved! Device plan question

Hi. I've recently joined O2 and got an iPhone 7. I'm just wondering if I were to pay off my device plan in full, would this mean I need to upgrade or can I keep my current airtime plan?

Resolved! MyO2 keep sending me authorisation code messages

Hi. New customer on O2 monthly contract with Samsung J3. Every time I try to go to the O2 home page with Samsung's built in browser in the phone and try logging in to myO2 I get sent an and saying enter this code to authorise blah blahBut there is no...

Resolved! Mobile data HTC 4G Lite

Hi All Recently managed to smash my samsung s7 edge..... need to save some pennies before fixing / buying out of my contract. I have borrowed a HTC 4G Lite (?) from a friend and put my 02 sim in.Borrowed phone was originally vodafone but has been unl...

O2 Repair site Working or Not ?

So first post and first question, does the repair site even work or not ?. Every time I enter my repair code it says it's wrong. I've checked three times it just wont work. Thank you https://diagnostics.o2.co.uk/track-my-repair/ Thanks for all the re...

Not able to transfer old number to O2

After I complete the form of transfering my old number I just receive a error message of "Opps, something went wrong" and the page goes back to the first one.

Resolved! Unable to send Emails using Mobile Data with exchange server

Hi, Several users in my company have intermittent issues sending emails over mobile data with our exchange server. It works over WiFi everytime, and other email accounts such a btinternet account work absolutley fine. I have tried using phones on a d...

Can't receive messages from vodafone

I can't receive text messages from 3 friends who are with Vodafone. They receive mine, their messages to me say sent but I do not receive them. Any ideas anybody please? Many thanks.

Resolved! Sim swap

Good evening all I got a new sim and need to register it on o2 then do a sim swap but no idea how to do it can anybody help please

Resolved! Ordered a phone online for click ad collect but no email to state its ready to collect?

Hello everyone I am already an 02 customer and my current contract i have had a long time (upgraded each time for the past 6 years.) Recently my credit file is shocking (wont go into details) and i have previously been declined for a secong contract ...

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