Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! My new business contract

Hello. I am on a new first time contract. But for some reason the guy in the shop put me on a business contract! I'm not with any company at all. My account says I'm the director of my own company using my real name as the business name! I have free ...

Anonymous by Not applicable
  • 23 replies
  • 0 kudos

Resolved! New SIM - activated but not working?

Hi, I have activated my new SIM (over 24 hours ago) and while the phone shows O2-UK, I cannot send or recieve calls or text messages on it, and it does not do anything involving data. I have tried restoring the phone to no avail. I had my phone stole...

Anonymous by Not applicable
  • 11 replies
  • 0 kudos

Resolved! Free o2 calls?

Does it matter if the person i'm calling or myself are on any different bundles or payg/contract to qualify for free o2 to o2 calls?

Anonymous by Not applicable
  • 8 replies
  • 0 kudos

A bit miffed...terminate contract

Ok, so, I'm just looking for some help...I am on an O2 contract, and have about another 7-8 months left...Where I live, we haven't always had the best reception, but we could work with it. For about the last 5 months now, it has been dreadful! I mean...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Resolved! Friends on 02 getting charged to phone or text me

Hi I was on 02 pay as you go but have now gone to pay monthly, my friends who are on 02 pay as you go get free calls and texts to 02 numbers are being charged to phone and text me, i was wondering if anyone knows why this is happening?? Thanks

Haylz1 by Level 1: Joiner
  • 22 replies
  • 0 kudos


Recently purchased second phone latest Galaxy phone credit agreement for £600. Am paying £6 per month insurance as advised by O2. Phone has been stolen on holiday yet when O2 were contacted they stated cover was for accidental damage only! I was not ...

Anonymous by Not applicable
  • 9 replies
  • 0 kudos

'Unpaid' bill, but I've paid it!

Hello, I'm wondering if anybody can give me any advice.I tried to pay my bill online the other day, the first payment timed out and a message popped up basically telling me not to make the payment again incase the payment had gone through, (my bill i...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

Resolved! Call Forwarding To UK Number Used Overseas

I have just purchased a Three Sim card to use for a month while in the USA. Does anyone know if i set up call forwarding to that number, will I be charged? Effectively the number is a UK number, so does it come out of my minutes allowance as a call t...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos


For the love of god FIX YOUR ONLINE TOPUP O2!!! I bought a new simcard, registered it blah blah & nothing works, cant even top-up!! 'It looks like something's gone wrongWe're looking into it and hope to get it fixed soon.' So say bye bye to the £50 t...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos