Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Mobile data

Hi, I’ve been late with my airtime bill payment recently and my mobile data was cut off, I paid the full bill on Saturday morning and my 4g is still not available?? How long do I have to wait till it’s back again?

Unauthorised money from my account

Good morning,If any one is experiencing the same problem O2 are and have been saying I'm due them money, silly amount like £505.07 at one point it was as high as £800.00.I have had to go through all the motion for example, complaining to my bank for ...

Resolved! Country Abbreviation ISL

Please what do the initials I S L stand for under the country column on the breakdown of charges on O2 monthly bill?Thank you

I am not getting my email confirmation

I have recently bought mobile but not geting email confirmation

Resolved! MMS charges

Having recently gone back to android ( note 8), my sole frustration is being charged for messaging pictures or even receiving them . I tried using Facebook messenger to do this as well as the Samsung message app, same result , 0.41p per picture ! Any...

Resolved! New contract

Hi i apply online for a new contract but i didn't receive a respons or an e-mail ... they take me money from my account .. what i supouse to do ? Thanks

Resolved! Extra charges

Why am I being charged a loyalty bonus. I am also being charged for a fitness app I never asked for and don't have on my phone. Why is it that 02 cannot put a block in this. Why am I being charged for a fitness app . Is this not simple fix and just b...

Resolved! O2 Scam?

I received a message saying that I had used up all my data and should upgrade. My bill arrived shortly after showing that I had plenty of dat allowance left. Has this happened to anyone else?

Block a number

I am having trouble with a person contacting me and need to block the number can you help

Resolved! keeping my old phone number

When can I change my new temporary mobile phone number back to my old business one - I have tried to contact o2 most of today but still no success - can this be done on-line - thank you. regardsJohnny

O2

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