on 29-01-2018 09:19
on 29-01-2018 09:19
Solved! Go to Solution.
on 05-02-2018 17:31
on 05-02-2018 17:31
Hi @Anonymous sorry to hear about what you've gone through with the phone and O2 Recycle.
Thanks for the tag @jonsie.
Assuming that the correct process was followed as they mentioned to you when you called - in a nutshell from the T&Cs (see the part about How The Contract Is Formed Between You And Us😞 If the device didn’t belong to them and was taken, and possibly if the person passed themselves off as the account holder, then it may go into the areas of theft & fraud.
on 29-01-2018 09:26
on 29-01-2018 09:26
on 29-01-2018 09:45
on 29-01-2018 09:54
@Anonymous wrote:
My sister in law spitefully handed in my sons phone that I bought him for recycling. How can I get it back. The shop, 02 web and 02 recycling are all passing the buck
I'm just amazed that anyone, including your sister in law, can hand in a phone bought by you for your son?!
Whether it was for recycling or any other reason....
I have no idea of the circumstances...but that isn't on at all.
Veritas Numquam Perit
on 29-01-2018 10:32
on 29-01-2018 10:32
on 29-01-2018 10:48
I'm very sorry you & your son find yourself in this position @Anonymous
I hope it can all be sorted out well for you both
I have a spiteful sister as it happens
on 29-01-2018 18:46
on 29-01-2018 18:46
on 29-01-2018 19:21
on 29-01-2018 19:21
That's simply theft. O2 Recycle had no right just accepting the phone for recycle without proof of ownership, especially when the phone is going to be in someone else's name. Yes she would know the name and address but what about her id? So I can steal someone's phone and take it to O2 for recycling?
Or was she upgrading? I can't help feeling there is more to this story....
Based on the facts we have I would be straight round the police station!
on 05-02-2018 06:34
on 05-02-2018 06:34
on 05-02-2018 07:01
on 05-02-2018 07:01