Solved: Capping daughters data bolt ons

Anonymous · ‎05-02-2018

I need to cap my daughters phone . Last week she purchased 3 data bolt ons without my knowledge. How can I do this

MI5 · ‎05-02-2018

Call customer service and ask them to disable the addition of any bolt ons.
It’s the only way to stop it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎05-02-2018

Call customer service and ask them to disable the addition of any bolt ons.
It’s the only way to stop it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎05-02-2018

I would be sitting her down and giving her an adult talking to or changing her account over to PAYG.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎05-02-2018

@jonsiewrote:
I would be sitting her down and giving her an adult talking to or changing her account over to PAYG.

I know my mum would’ve knocked 10 bells out of me, destroyed the phone in front of me, and made me pay the debt back.

Different world today.. although I’d still be doing at least 2 of the above!

Marjo · ‎06-02-2018

Hi @Anonymous welcome to our forum! How are you doing with this, did you manage to speak with customer service about the bolt-ons?

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