Solved: Incorrect recycling

Anonymous · ‎29-01-2018

My sister in law spitefully handed in my sons phone that I bought him for recycling. How can I get it back. The shop, 02 web and 02 recycling are all passing the buck

Marjo · ‎05-02-2018

Hi @Anonymous sorry to hear about what you've gone through with the phone and O2 Recycle.

Thanks for the tag @jonsie.

Assuming that the correct process was followed as they mentioned to you when you called - in a nutshell from the T&Cs (see the part about How The Contract Is Formed Between You And Us😞 If the device didn’t belong to them and was taken, and possibly if the person passed themselves off as the account holder, then it may go into the areas of theft & fraud.

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Anonymous · ‎29-01-2018

Ask o2 recycle for it back

complaints here

https://www.o2.co.uk/how-to-complain

MI5 · ‎29-01-2018

Has the phone been assessed by o2 recycle yet?
The normal process is that they assess the device then contact you with an offer price. At this point you can choose to accept the offer and get paid or reject the offer and request a return of the device.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎29-01-2018

@Anonymous wrote:
My sister in law spitefully handed in my sons phone that I bought him for recycling. How can I get it back. The shop, 02 web and 02 recycling are all passing the buck

I'm just amazed that anyone, including your sister in law, can hand in a phone bought by you for your son?!

Whether it was for recycling or any other reason....

I have no idea of the circumstances...but that isn't on at all.

Veritas Numquam Perit

Bambino · ‎29-01-2018

That's probably the strangest thing I'm going to hear about today. Mind you, I said probably.

I DO NOT WORK FOR O2

Anonymous · ‎29-01-2018

I'm very sorry you & your son find yourself in this position @Anonymous

I hope it can all be sorted out well for you both

I have a spiteful sister as it happens

Poppysmum · ‎29-01-2018

This post made me laugh out loud hahaha

@Bambino wrote:
That's probably the strangest thing I'm going to hear about today. Mind you, I said probably.

jonsie · ‎29-01-2018

That's simply theft. O2 Recycle had no right just accepting the phone for recycle without proof of ownership, especially when the phone is going to be in someone else's name. Yes she would know the name and address but what about her id? So I can steal someone's phone and take it to O2 for recycling?

Or was she upgrading? I can't help feeling there is more to this story....

Based on the facts we have I would be straight round the police station!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎05-02-2018

I have asked for it back but they said it was “gone”.

I complained and they said the proper procedure was carried out!!!

So anyone can take a phone back out of pure spite and recycle it !

MI5 · ‎05-02-2018

You need to make a complaint as that is not the correct process.
Something not right here at all
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Incorrect recycling

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

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