Incorrect recycling

[Anonymous]

My sister in law spitefully handed in my sons phone that I bought him for recycling. How can I get it back. The shop, 02 web and 02 recycling are all passing the buck

[Cleoriff]

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wrote:
You need to make a complaint as that is not the correct process.
Something not right here at all
http://www.o2.co.uk/contactus

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Totally agree @MI5. I am presuming that the person who sent it for recycling was the one who would have been contacted with the offer and was the one who made the decision regarding what to do with it.

The system needs to be tightened up. Do O2 ask for proof of purchase when they take phones for recycling?

It appears not. I also doubt we have heard the full story of this debacle.:smileysad:

[MI5]

Who’s got the money?

[Cleoriff]

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wrote:
Who’s got the money?

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Not the OP, who bought the phone for his son.....

[jonsie]

Certainly something needs to be done, a complaint the least of it. It beggars belief that something like this can happen without verification of ownership. Can this be fed back @Martin-O2 @Marjo

[Marjo · Accepted solution]

Hi @Anonymous sorry to hear about what you've gone through with the phone and O2 Recycle.

Thanks for the tag @jonsie.

Assuming that the correct process was followed as they mentioned to you when you called - in a nutshell from the T&Cs (see the part about How The Contract Is Formed Between You And Us😞 If the device didn’t belong to them and was taken, and possibly if the person passed themselves off as the account holder, then it may go into the areas of theft & fraud.

[Cleoriff]

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wrote:

Hi @Anonymous sorry to hear about what you've gone through with the phone and O2 Recycle.

Thanks for the tag @jonsie.

Assuming that the correct process was followed as they mentioned to you when you called - in a nutshell from the T&Cs (see the part about How The Contract Is Formed Between You And Us😞 If the device didn’t belong to them and was taken, and possibly if the person passed themselves off as the account holder, then it may go into the areas of theft & fraud.

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That's just what I thought @Marjo. Hopefully @Anonymous can now take this further. It certainly seems as if fraud was committed

[MI5]

Obviously if it ain’t yours it’s theft!

[jonsie]

Most definitely theft and a police matter, nothing O2 can really do unless the fraud team get involved which is most unlikely.