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02 Recycle and Promotion

Amy02
Level 1: Joiner
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on ‎10-11-2025 22:35

on ‎10-11-2025 22:35

hello!

 

I completed a trade in of my old iPhone 14 (for which I was offered £106) and also accepted the £100 promo offer as I was buying an iPhone 17.

i have an email from October 18th stating the £206 was payable - the £106 to be added to "bill credit" and the £100 promo to be added to my device plan. I can see neither credit has yet been applied, and wasn't given a timescale - any ideas?

 

thanks!

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MI5
Level 94: Supreme
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on ‎10-11-2025 22:49

on ‎10-11-2025 22:49

@Amy02 

You can get in touch with Payment Management team on 0800 902 0217 or 0800 032 5302.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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