Sharing data

[Supagal]

Hi,

I am currently paying for 2 'pay monthly' contracts, one for myself and one for my daughter (both in my name as she is a minor). My plan has 100GB data, and my daughters has 3GB. We want to share my data allowance as she regularly reaches her limit and I have loads leftover. I have tried to set up data sharing, and it says that my plan/device is set up to share, but hers isn't. It tells me to 'update my core data bolt-on' but then when i click on that it just takes me back to a page thats nothing to do with it?!  

I have tried looking through the frequently asked questions but  no joy. 

Does anyone know how to enable the sharing between the devices? 

Any advice greatfully received

[MI5 · Accepted solution]

@Supagal 

How to here Guide: How to Share Data on O2 

[Supagal]

Thanks for your reply, I've clicked on the link and read the article, but unfortunately it doesn't give me the option to 'tick the device i want to share my data with'. 

I log into my O2, and it shows both devices. Mine is a refresh plan and says its set up and ready to share. Underneath my daughters phone shows but it says to enable it to share my data I have to click on the button underneath which says "Update core bolt-on data". I then click on this box and it takes me to an unrelated page of FAQ's (none of which tell me the answer). 

I just don't understand why they make it so complicated!

[MI5]

@Supagal 

You need to comvert your daughters tariff to a sharer tariff.

All details are in the link I gave you.