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Data Bolton being added via 2202

Arthur85
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How can I stop extra data bolt ons being added by ringing the o2 topup/bolt on line? I currently pay my daughters bill and the contract is in my name. We never used to have this problem as only I could previously add bolt ons via my o2 but now she seems to be able to add bolt ons via the top up line without ANY authorisation

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MI5
Level 94: Supreme
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@Arthur85 

There is no way to stop this happening at all.

I suggest it would be cheaper to change the tariff permanently to one with more data if your daughter is constantly running out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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TallTrees
Level 41: Prodigal
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Hi @Arthur85 

Welcome to the o2 Community forum.  I share your despair 🙃

One for you @Cleoriff 🤔



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
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@Arthur85 

There is no way to stop this happening at all.

I suggest it would be cheaper to change the tariff permanently to one with more data if your daughter is constantly running out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Arthur85
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Would a spend cap of £0 work? As there is currently a £10 cap on the account.

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MI5
Level 94: Supreme
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No, they are exempt from a spend cap. 

Guide: Spend caps on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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