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Data problem

Joanna1
Level 1: Joiner
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My daughters data has ran out when she has been always using wifi,I added a bolt on yesterday and it has already ran out even though she has been at home with wifi on? Does anyone know why this is? Many thanks

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Cleoriff
Level 94: Supreme
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No @Joanna1 

We wouldn't know, unless she is using You Tube or watching films etc. However, as we have no access to any account you should message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

*The Game Is On*

Girl in a jacket
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mm7000gb
Level 19: Quirky
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@Joanna1 Hi, are you sure that her phone is connected to the wifi? Try turning mobile data off in the phone settings and see if it is connecting to wifi, also in future when on wifi you can always turn off mobile data to be sure not to use it. 

 

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gmarkj
Level 55: Good Authority
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What type of phone does she have @Joanna1 ?

Most have a setting to use data if the WiFi connection is not great - something like WiFi Assist. This will mean that the phone is using data even if connected to WiFi.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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lewys-gp
Community Manager
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Hi, @Joanna1. Did you manage to resolve this issue? If so, let us know 😃. Thanks.

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