cancel
Showing results for 
Search instead for 
Did you mean: 

Error after upgrade?

KateM
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I upgraded my phone earlier, and went to check on my order on the app. I got an error and unable to access my information (I can login fine and use the rest of the website and app no problem) but my o2 section has broken and I can’t see anything, have I done something wrong? Is my order still arriving tomorrow (I know the community probably won’t know that much) I’m just curious if this is my end or o2 

Message 1 of 3
100 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 121953 Posts
  • 608 Topics
  • 18809 Solutions
Registered:

@KateM 

O2 run maintenance around midnight every day so it may come back online later for you.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 3
98 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 121953 Posts
  • 608 Topics
  • 18809 Solutions
Registered:

@KateM 

O2 run maintenance around midnight every day so it may come back online later for you.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 3
99 Views

KateM
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I hope so, I'm kind of worried. I've sent them a tweet and hopefully they get back to me 😞  was a lot of money to upgrade. Had no confirmation email either, but the money went out and now my accounts broken

Message 3 of 3
94 Views