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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My o2

Whenever I try to do anything on my o2 (the app and online) it says that it can’t load anything but it works for my sisters and I have full internet connection so why?

Bill

Pay the bill 27th but youse cut phone off straight away, I need my phone on

Key Worker Contract Support

Help?As a key worker mobile communication is vital and the current level of service that I'm receiving is terrible. Having been an O2 customer for many years I'm extremly annoyed. Yes these are challengingtimes! However, i've tried several times to c...

Resolved! PAC

I recently got pursuaded to change to Vodaphone (VOXI), sim only. I used the O2 PAC numbers for the 2 phones on my account. I now realize how stupid I've been and have cancel both phones and I'm returning the sim cards to them.My question is - what d...

Resolved! Finding my original bill

I have transferred to Giff gaff, and it seems that my login into o2 has been closed, and so I can’t get in to see my receipt for insurance purposes

add phone to my o2 app

I have a spare payg phone for the car and want to be able to top it up from my o2 app. How do i add the phone to the list of my devices. Thanks.

Myo2

Hi there! Took out a Sim only contract on Wednesday evening. Still awaiting my Sim. I have downloaded the Myo2 app which was working fine yesterday but now it won’t load any of my details etc. Tried logging in on my pc and via Safari but error keeps ...

Resolved! I need to stop the subscriptions. How do I do that?

I have left England because of Corona-virus. I want to stop my contract, and i cant figure out how i do it. Can you help me?

Resolved! Trying to get age restriction off my phone

I have typed everything to get the age restriction of my phone as I'm not used to this new technology I'm stuck

Resolved! Additional line on account

Hi I wondered I've been with 02 for about five years would I be able to get an additional contract with an iPhone 11 Pro Max I've got the iPhone 11 pro nikki

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