Bad signal for two weeks internet

[shelby57]

Dn33 Bad signal for two weeks fed up with it, says mast been repaired! O2 mobile tablet

[Cleoriff · Accepted solution]

Hi @shelby57 Sorry but O2 don't give timescales for mast repairs.

If you are without service for any length of time you could make a complaint here

https://www.o2.co.uk/how-to-complain

You could also download the My Network app and report it via that route https://www.o2.co.uk/apps/my-network

[MI5]

You can check and register for updates here https://status.o2.co.uk/

[shelby57]

Thank you, i will try that, never known it as bad as this. Mast problems usually sorted in a week. 

[Cleoriff]

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wrote:

Thank you, i will try that, never known it as bad as this. Mast problems usually sorted in a week. 

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They can vary @shelby57 as it depends on many factors. Access to land, waiting for parts etc etc etc..

If you download the app you can report it through that and also making a complaint 'may' get you a goodwill payment if it goes on for a long time. (though there is no guarantee of that)