Data Question

[Jeebs247]

I just upgraded my contract and phone and picked a 20gb contract, it said as an o2 customer get another 10gb, does that get added to my 20gb allowance?

[jonsie · Accepted solution]

You should see it as a bolt on.

https://community.o2.co.uk/t5/How-to-guides/Where-is-my-discount-or-Extra-Data/ba-p/1075493

[Jeebs247]

I'm assuming that by clicking on the airtime contract its on that it will be automatically applied

[MI5]

Did you upgrade from a refresh contract with phone?

[Jeebs247]

yes

[MI5]

As our way of saying thanks for being with us, we’ll treat you to an extra 10GB of data every month, for up to 24 months. When you upgrade to iPhone X, iPhone 8, iPhone 8 Plus, Samsung Galaxy Note8, Samsung Galaxy S8 or Samsung Galaxy S8 Plus, on our 10GB tariff or above. Your new tariff will need to cost at least as much as your current tariff. Terms and exclusions apply.

[gemz4the1]

I upgraded to a similar tariff a few weeks ago. When I log in to My O2 it shows the full 30GB (20GB plan + an extra 10GB).

Do you have a copy of your order/upgrade details to check if the extra data has been added? If not, I would suggest calling O2 customer services directly as they would have access to your account. The O2 Community is a forum.