Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121946 Views
  • 27 replies
  • 5 kudos

Resolved! Question about o2 Refresh Upgrade

hi everyone,i was thinking of upgrading my o2 refresh phone. the question i got is that i havent got a good credit history. so my partners mother got the phone for me and i changed the direct debit from her bank account to my bank account. when i do ...

Anonymous by Not applicable
  • 1949 Views
  • 4 replies
  • 0 kudos

Resolved! Stolen phone

Hi. My phone was stolen. Please block the number and phone

Anonymous by Not applicable
  • 1605 Views
  • 5 replies
  • 0 kudos

pay and go

Can someone's please give me s straight yes or no, if I have already topped up£10, and I top up a further £10 separately, will I still get my free texts and calls?, I've tried to find out but have had very little luck. Please let me know, a yes or no...

Anonymous by Not applicable
  • 1759 Views
  • 5 replies
  • 0 kudos

Resolved! c ant pay your bill if they suspend your service

Been out of work for two months so enviably some bills was a struggle to pay on time O2 however when they sudpe b d your service do not allow you to call them via 202 nor do they have a online service via 'MYO2' to pay your bill onlineIn the 20th cen...

Anonymous by Not applicable
  • 1871 Views
  • 7 replies
  • 0 kudos

Resolved! something goes wrong

I have one number since I am in the UK, everytime I wanna top up online something goes wrong if it's not gonna be fixed when I will need to try it again I will use vodafone, T-mobile etc. and my O2 sim will go to the Thames

Anonymous by Not applicable
  • 1407 Views
  • 5 replies
  • 0 kudos

Resolved! 02 discount + 30% NHS discount

So it has come time to upgrage and I've chosen to go for the LG G4 for £41 I was offered a £4 discount which lowers the monthly cost to £37 Great.My question is with taking out this contract can I apply a 30% NHS discount. ?I was told over the phone ...

Anonymous by Not applicable
  • 2369 Views
  • 2 replies
  • 0 kudos

Does it make sense for my mother to switch to a Smart Phone

Hi,My mother understandably feels she ought to keep up with technology and has asked me to buy her a smartphone for her Birthday. However, she only wants to make calls and receive texts, so my first question is: is there any point in switching to a s...

Anonymous by Not applicable
  • 1204 Views
  • 6 replies
  • 0 kudos

split service and O2 customer service nightmare

came from vodafone to O2 bringing my number with me and after 5 working days i can only make calls but not receive them or use my voicemail. after making dozens of calls and spending hours on hold absolutely nothing has been done. im disgusted with O...

Anonymous by Not applicable
  • 2986 Views
  • 8 replies
  • 0 kudos