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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 252513 Views
  • 2 replies
  • 2 kudos

Non existent customer service...

Just want to see if anyone has had the same issue. I’ve been trying to buy a payg iPhone for 4 days and a having problems with payment. Just to be clear the issue is not sub insufficient funds.O2 customer services seems to be unwilling to do anything...

Anonymous by • Not applicable
  • 2084 Views
  • 9 replies
  • 0 kudos

Resolved! excessive data usage

Are accounts able to give me a breakdown of my data usage? I have 3GB of data allowance each month (renewing the 15th of the month) and my average data usage is 470MB per month .... the most being 1.2GB in August whilst away a week on holiday. I'm ho...

Anonymous by • Not applicable
  • 4836 Views
  • 7 replies
  • 0 kudos

Resolved! Cutting Ties

I’ve been with O2 for just over 2 years and have been happy! I’ve just moved Home to Australia and need to get out of my contract which I’ve seen out so just paying a monthly fee.... does anyone know what I need to do? Thanks for help in advance!

Anonymous by • Not applicable
  • 726 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Open delay?

Hello,I’ve applied for o2 open using the NHS01 code and sending a copy of my payslip. It says this takes 3 days to process but it’s been 2 weeks now and is still processing. Is this normal? I don’t want to end up missing out on the discount as it say...

Anonymous by • Not applicable
  • 1672 Views
  • 7 replies
  • 0 kudos

Resolved! Trouble following a sim swap

I’ve recently changed from pay and go to contract and had a sim swap to keep my old number. Since this I can make and receive calls but if anyone tries to iMessage me or txt me it’s not being received and the new number ( the one I wasn’t keeping ) c...

Anonymous by • Not applicable
  • 2493 Views
  • 7 replies
  • 0 kudos

Resolved! When can I get a PAC code?

My O2 contract runs out 8/2My upgrade date is 10/1I already know I want to leave and have a new phone/SIM on the way.Can I get a PAC code now, or do I have to wait until any of the dates above?I don't mind paying a penalty if required.

Anonymous by • Not applicable
  • 2386 Views
  • 5 replies
  • 0 kudos

Resolved! Rates to Zambia

Can someone tell me what the rate to call mobile phones to Zambia is?It's ridiculous that 02 is unable to provide this information. Strange!

Anonymous by • Not applicable
  • 1975 Views
  • 7 replies
  • 0 kudos

Resolved! Last payment of my contract

Hello I have been told that I can upgrade my phone now but the payment for the final month of my contract has still not been paid out of my bank account. I am unsure whether to press on and upgrade today or wait till the final payment has been paid u...

Andy_31 by • Level 1: Joiner
  • 1479 Views
  • 4 replies
  • 0 kudos
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