Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Porting Number Out and then In again.

Hi there, There are some exceptionally good deals available at the moment, but only when taking out a new contract.. Those of us that want to upgrade lose out quite big. So i was wondering if the below plan of mine would have any issues? Port my curr...

Resolved! Previous bills

How can I see on my iPhone 7 the breakdown of texts and calls from my previous month’s bill?

Resolved! Using your phone in Guadeloupe

I've checked online and it says that I can use my phone in Guadeloupe as if I was at home even though it is not in Europe. When I phoned up O2 they said no.I'm not sure what to believe?

Resolved! My tariff

Yesterday I changed to a tariff of unlimited calls and texts and 6gb data which was discounted to £16/month . When I checked today I am being invoiced for £26/month. I can’t find a number to call, and the on line chat advice is always busy. How do I ...

Resolved! Question regarding upgrades

Just entertaining this from a logical standpoint.I can see from O2's website, that I could potentiually upgrade to an iPhone 7 for a £109.99 upfront and £35 p/m charge.If I were to choose this, could I elect to pay off more than the £109.99 at the ti...

Resolved! International texts

Hi! I’m trying to text someone in The USA but no matter what I do the messages just won’t send! It just keeps coming up with ‘Message not sent’ with the red exclamation mark! My phone credit just got topped up this morning so why can’t I send interna...

Resolved! Still no service

Hi, I have recently moved abroad on a temporary basis. I went over my limit as a pay monthly customer, so called 02 on saturday and spoke to somebody to understand how to make a payment. This individual was not particularly helpful so on Monday 21st ...

Has anyone had issues with the next International Calling Intertrail? I have been very messed around

I was recently a user of O2 World chat. This facility came to an end 31 Oct. I received a sms from O2 saying that they had automatically added me to trial the International Calling facility that will be going live next year for their customers. On cl...

Resolved! Change payment date???

Hi, Is there any easy way to change my billing date online?Having trouble trying to do this Thanks

Resolved! Paying Device in full?

Is there a way i can pay my device in full without having to upgrade or recycle my phone? And would i still have to pay the airtime or can i cancel it all early? Thanks (Iphone 7 plus)

O2

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