Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! keep existing number while changing SIM card size

my new phone requires nano SIM. how can I keep existing number on new nano card. done the text swap thing and still nothing

Resolved! Keeping my original number

Apologies if this has been asked before! How long has it taken people to have their original number from another network ported over to o2? I’ll have been waiting a week tomorrow, according to the help page, I should receive texts confirming this & o...

Resolved! What is the happen with my bill??

Hellomy name is Donghyo kim I used to be a student in Oxfordat that time I paid monthly with my bank account. after my course I moved to Korea and when I left england I went to O2 shop in london and then I stopped my O2 service However!!! I read emai...

Resolved! Contract end date in My O2 different to what O2 tell me on phone.

On My O2 it says this:“£0 left to pay on your existing contractUpgrade to O2 Refresh today and we’ll pay off the rest of your existing contract for you. Otherwise you’ll finish paying it off through your monthly payments, on 14 December 2017”I though...

Resolved! What does this SMS mean?

I've just received the following text: You've successfully added your wifi service to your My O2 account. Don't forget you can manage your account on the O2 Wifi app http://www.o2.co.uk/apps/wifi. For more apps from O2, take a look here http://www.o2...

cant recieve in coming calls

Dear Sir. I have a problem with my mobile i cannot recive incoming calls only it rings once then cuts off? i can however call out on it i have tried putting it in a different phone but it is the same, i am abroad but i have never had this trouble bef...

Resolved! Which sim

Can anyone help...I've received a new phone to replace a contract which ended,I've spoke to o2 and they have duplicated the new contract and cancelled the old and I've advised that I wanted to keep my old number which was obliged..now the question is...

Resolved! payment problem

My phone bill was overdue so i made two seperate payments, the first one registered to my account fine but the other hasbnt gone on my account although my paypal statement clearly shows the payment has completed, i cannot get onto chat and now my dev...

Resolved! Paper Bill

how can i access an itemised bill each month - needed so i can reclaim phone expenses

Resolved! O2 payment not taken

Hi all, Been sitting on the chat for the past hour and have not got through yet. I called up last month to change my billing date to the first of every month, which the lady kindly did without any issues, however along with this i was left confused a...

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