Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 sim no service

Hi, my sim yesterday suddenly started to display no service intermittently at 13:00 then It became permanent. I took my phone to my local o2 shop and they replaced the sim at 20:00. I know they state it can take 24 hours but I’m still without a netwo...

Miss sold contract

I was contacted on the 12/12/17 in regards to being a long time valued loyal customer. With multiple contracts. The sales patter comensed. I was offered 100GB data which was on offer for £33:00. As a valued customer they offered me it for a one time ...

Resolved! Selective Call forwarding

I know that you can forward all calls on the iPhone to a specific number, however is it possible to enable call forwarding for specific incoming telephone numbers only?

Resolved! Cancelling my contract

Does any one if I can cancel my contract without paying a fee? I’ve had my phone 6 days now and I can’t recieve calls or text it just beeps and cuts anyone off trying to call me, I’ve been on the phone to customer service about 5 Times a day trying t...

Resolved! Samsung Repair

Hi yesterday I had to send my samsung galaxy s7 off for repair as the battery had swollen to twice its size and the back had started to come away on the volume side and there was a centimetre gap and it wouldn't hold charge even after being on charge...

someone has their name on my account

my contract expires in a few days, I phoned 02 to ask about new deals, they tell my I have failed their security questions and that the name on the phone account is nothing like mine. I pay the bill through my bank and have done for 23 months, I have...

Resolved! "Added Sky Wifi to O2 account" Eh??

I just received a text message from o2, about 2 minutes after requesting access code. " You've successfully addedyour wifi service to your MyO2 account. Dont forgetyou can manage youraccount on the O2 Wifiapp http://www.o2.co.uk/apps/wifi. For more a...

Charged twice for same text message - promised correction not materialised

I have been charged twice for a text message but the correction promised by an O2 agent in an on-line chat has not come about. I wonder if anyone else has been hit with duplicate charges.On 28th November 2017 I made just a single SMS in the UK to a U...

Resolved! Portal issues

Tried to change my virgin number to o2 so i can keep same number. Its been a week now i cant recieve texts or calls but i can call and text people. Ive reported this a number of times to o2. They sent a form off thursday stil no joy

Resolved! was sold a £17 per month sim only contract over the phone, just checked and it says its £30/month?!

hi, Today I was sold , by an 02 member, a pay monthly sim only contract for £17 monthly. This was confirmed multiple times. Ive now just checked 'my 02' and it says my tariff is a 12 month £30 per month sim only. This is NOT what i signed up for! How...

O2

Forum Posts