Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Trouble following a sim swap

I’ve recently changed from pay and go to contract and had a sim swap to keep my old number. Since this I can make and receive calls but if anyone tries to iMessage me or txt me it’s not being received and the new number ( the one I wasn’t keeping ) c...

Resolved! When can I get a PAC code?

My O2 contract runs out 8/2My upgrade date is 10/1I already know I want to leave and have a new phone/SIM on the way.Can I get a PAC code now, or do I have to wait until any of the dates above?I don't mind paying a penalty if required.

Resolved! Rates to Zambia

Can someone tell me what the rate to call mobile phones to Zambia is?It's ridiculous that 02 is unable to provide this information. Strange!

Resolved! Last payment of my contract

Hello I have been told that I can upgrade my phone now but the payment for the final month of my contract has still not been paid out of my bank account. I am unsure whether to press on and upgrade today or wait till the final payment has been paid u...

Resolved! How to turn off answering machine on contract

How to turn off answer machine on contract

Resolved! How do i cancel my SIm only deal?

Hi I signed up a SIM only deal as I was fed up with TalkTalk, Ihave been out of contract since August and no sign of an upgrade. Lo and behold! A week later, after my o2 SIM had arrived, I find that as aTalkTalk customer transferring to o2 I can get ...

Resolved! SIM card only tariff change

Hi I have changed my tariff from a pay monthly to a SIM card only tariff with 10GB of database for 12 months which is currently showing on your website as £17 for the first 12 months, I have just looked at my account and this is now showing as a £30 ...

Resolved! Unlimited txts

Why do I get charged for txts when I signed up for unlimited txts

Resolved! Number transfer

Waiting (im)patiently for you guys to transfer my number from my old network - I understand it's still the Christmas holidays, but a simple text or email to say when it'll be done wouldn't go a miss as I'm currently paying for a service from you that...

Resolved! Wrong info given

What do I think should happen as I was given a tariff but it can’t have friends & family discounts added on? However I was told by the agent who put me on it said it will be available. Now o2 are saying the agent gave wrong info and they can’t do owt...

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