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rjm4591 · 28-05-2018

I've just upgraded my phone to a Sony Xperia XZ2. Part of the deal is a free set of headphones but I need to provide a proof of purchase plus IMEI. I have the IMEI but have no clue where to get a proof of purchase.

rjm4591 · 10-04-2018

No signal for hours now. This has been going on for several months. I tried to report via the app but couldn't send...because there is no signal. Tried Live Chat. Could only do it via my mobile and my home wifi. I was on my third conversation when th...

rjm4591 · 30-04-2018

No phone call as no signal when at home but I had a reply to my email. I'm electing to get my phone replaced by an O2 supplied one so, hopefully, I can set up to use Wifi Calling when at home. I replied to the email to advise this but have heard noth...

rjm4591 · 19-04-2018

I tried downloading the app after seeing this but couldn't because of no signal. It did download at some point overnight though. Trying to set it up as I type but I can't receive the SMS, again because of no signal. I will try again later when I am i...

rjm4591 · 18-04-2018

Thank you, though it was last Thursday she made contact and I replied. All very frustrating

rjm4591 · 18-04-2018

Changing to another provider doesn't move me forward as my FB enquiry locally suggests that ALL service providers are affected by my issue. This is borne out by the lady who called me saying there is a mast issue that isn't going to be resolved quick...

rjm4591 · 18-04-2018

My problem continues (as it does for many other O2 subscribers locally). I'm fed up with turning my mobile off/on, taking the SIM card out to give it a wipe and all the other suggestions that don't work. Reporting via the app is convenient but while ...

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