Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Direct Debit

How can I change my bill date and have the monthly payment come out on the 1st of each month?

Resolved! Snapchat not working in Boston USA

My daughter is on holiday in Boston USA and her snapchat isn't working. She has the O2 travel and facebook etc is working, Snapchat is turned on in mobile data so not sure what else to do, Any advise would be much appreciated. Thanks in advance

Resolved! Can i keep my number if still in contract but have another contract with different provider?

Hi, im still in a contract with o2 till 3rd july but have ordered a new contract with virgin, my question is can i still keep my o2 number and use my new phone on virgin? So i will be on 2 contracts at the same time with different providers,, i wont ...

SIM only tariff

I have been trying (for over 2 hours) to keep my phone and have a SIM only tariff. My device will be paid off next month. I want to continue with an airtime only plan.......It has been a nightmare, 2 different calls and both call handlers have been u...

Resolved! Being charged for mms

Hi why have I been charged for mms when I've not sent any mms. I only send normal text?

Resolved! How to block any charges with games

On an HTC 626 I want to block any changes to stop son keep running bill

Lost phone. No insurance

Hello,i took a pay monthly contact with o2.i have no insurance.my phone was stolen tonight.what do I do? Any advice from Anyone:)

Resolved! New phone return

I upgraded my phone last week as old one is broken. I received new phone on Friday and it's not work correctly now you's tell be uve to wait probably 2 weeks till it's fixed how is this it's your fault

Resolved! Scam SMS

Hi , i have just recived a SMS message to my sons phone says from Finance saying account expires todayValue of £847.93 claim funds at www acmvip xxxxxxxxnot posted complete link , Obviously a scam , Is it a new one ? is is it a old one doing the roun...

Resolved! Mobile data abroad - unable to use it

I have been in Australia now for 6 days and have not been able to use mobile data. On arrival I received a text from O2 stating that I could use mobile data at a cost of £4.99 per day if I phoned, text or used data.Everyhting is switched to the corre...

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