Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237674 Views
  • 2 replies
  • 2 kudos

Resolved! International Favourites Bolt-on not working

Hello everyone, I added the International Favorites 3 bolt-on to my account more than a year ago, and it renews on the 26th of every month, after removing the 10 pounds from my account. On the 26th of November, I had 23 pounds on my account, and I re...

o2 if.png
Anonymous by Not applicable
  • 1514 Views
  • 5 replies
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Resolved! Network Mast Down

The Network in my are is an utter joke!! Been down for about 2 months now & all I keep getting told is to "be patient, the network in your area will be vastly improved soon!!!" How bloody soon? 2 months is a joke! I have 4 pay monthly accounts with o...

Anonymous by Not applicable
  • 1582 Views
  • 5 replies
  • 0 kudos

Resolved! International caller bolt on (trial)

I used to have International Favourites to call family in America. They’ve discontinued it and now said they would give me the cheapest rate they offer. I just checked my Bolt Ons and I have something called “International caller bolt on (trial)” and...

Anonymous by Not applicable
  • 3405 Views
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Resolved! Calling abroad

Hi,From time to time i need to call abroadWhen I had a PAYG sim card i could get a bolt on for cheaper rates.Now on PAYM i have to pay £1.50 per minute.I could t find any bolt ons or tarrifs that could reduce this.Has anyone found anything please?Tha...

Anonymous by Not applicable
  • 1285 Views
  • 3 replies
  • 0 kudos

Resolved! O2 and VAT invoice

Hi all,Has anyone managed to get a VAT invoice for the monthly phone plan payments as part of a refresh deal.As I am VAT registered I can download a VAT invoice for my call plan payments but there is no option for the phone plan. I have spoken to cus...

DaveG27 by Level 1: Joiner
  • 19452 Views
  • 58 replies
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Resolved! Next gen

Can anyone tell me what : next generation text service for unlimited tariffs is please. Thankyou

Anonymous by Not applicable
  • 2315 Views
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Resolved! Sim swap

I have ordered a pay monthly sim, but I want to have my old number on it, how do I do that? I tried a sim swap, but after 72+ hours I can see that that will not work

Anonymous by Not applicable
  • 763 Views
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Resolved! Cancelling midway

Hi all, Bit confused on what I actually do but to get the jist of it it's all about 'Upgrading/cancelling'. I have 10 months remaining on my O2 contract for my iPhone 7 which I got when it released September 2016.I can recycle this phone or upgrade f...

Anonymous by Not applicable
  • 871 Views
  • 2 replies
  • 0 kudos

pac code

I dont normally come in here so i dont know whether this has been covered or not, but i am so mad that its made my mind up for me, retention team dont work weekends WOW, is that the craftiest move ever, so now i cannot move forward with my shopping f...

Anonymous by Not applicable
  • 3294 Views
  • 22 replies
  • 0 kudos