Data usagev

[Daffy]

Hi. While using facetime, i got a message to say i had used 80% of my data. 3 hours later (long catch up), still on facetime, i get a message to say i have used all my data. How can this ne when i was in the house using my wi-fi?

[pgn]

Has your phone been set to switch to the stronger signal, if WiFi is weaker, it would go to Mobile signal...?

[MI5 · Accepted solution]

To be safe, you should always turn off mobile data when using wifi, this will ensure your data isn't used if the wifi drops out.
Check your data settings and turn off "wifi assist" if you have it tuned on too as this will use data in preference to wifi if the signal is better.

[Daffy]

Thanks for that. Didnt know that existed!!!

[Daffy]

Thanks MI5, will try to remember that

[MI5]

Hi @Daffy

You won't find the exact same that @pgn posted on your iPhone, but you should go to Settings >Mobile data and scroll down to almost the very bottom.

You will see "Wi-Fi Assist" and if the button is green, slide it to the left to turn off.

[Daffy]

@MI5
I found the wi-fi assist button and it was already turned off. Would it still switch to mobile data? Thanks

[MI5]

It would if your WiFi dropped out (hence the need to turn mobile data off completely) but having it off will stop it running at the same time as your WiFi.

[Daffy]

Thanks MI5, I will be making sure its all turned off in the future when using facetime. I have also told friends who didnt know about it either

[MI5]

How long have you got to go before your data allowance renews?