Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Airtime bill

2 weeks ago i changed jobs.unfortunately my first wages will come 22nd of december. My airtime bill jumped to much. I paid device and bit of airtime bill but unfortunately i cant pay rest of the airtime bill cose my eages will come in 3 weeks. How mu...

Resolved! Charged way too much

I received bills for mine and my daughters phones a few days ago and we have both been charged for using data in Norway but we havent been in Norway... We did travel to Poland by car and we have information regarding using data in France, Belgium, Ho...

Resolved! Customer Services - How to get a response - HELP!!!

So... Any Ideas how i can get O2 to respond, after serveral emails, tweets, phone calls, i cannot get them to respond, i get there turn around is 48hrs but im 7 days in.. Any help?

Resolved! I wish to change my email address, how do I do it?

I wish to change my email address, how do I do it?Please give me step by step instructions.

Resolved! o2 may have lost my online order

I already have a iPhone and an iPad agreement on refresh, but needed a new personal phone & wanted a new number so decided to get a new contract. Late last night (about 23:50) I ordered a new iPhone X for home delivery on a refresh contract. I've got...

Resolved! Got scammed several times

Hello guys.I recieved a huge bill about 3 months ago (it was over 150 pounds) after that I came to o2 shop and told them that my bill was way too huge. They was saying to me that I was scammed and after that they gave me number of fraud department or...

Resolved! Trying to find a signal

I put a new o2 sim card into my new phone and sent form to port my existing number. Since then days have past and I have no signal on my phone. Okd number disconnected as PAC code used. O2 temporary number noew not recognized. Result is I have no pho...

Resolved! ORDER FAIL

Dear o2, i have tried to purchase an iphone x but i got a message saying"your order cant be completedwhen you apply for an o2 contract we use bussiness poliocies to check your application. this time you dont meet our minimum level. to find out why, p...

Resolved! Data usage

Hi, I have just recently joined o2 I have a pay monthly phone contract which comes with 12gb of data I have just received a text message from o2 saying that I have nearly used 80% of my data so I checked my o2 app but it says I still have 9gb left ou...

Resolved! My date of birth is wrong. How to change it

Hi, how do I change my DOB

O2

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