Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade

Why is it cheaper to get a new contract with O2 than upgrade, with online companies its even cheaper and there not even upfront costs and there are cashbacks too. Ive been with O2 more than 15 yrs !!!

Resolved! Upgrading

I need help. It’s time for my upgrade and in the past there have been really great deals due to being a current customer. This time around they’re not so great. In face I can get better with other mobile providers as a new customer. Any advice? I don...

Resolved! Mobile number change

I have changed my mobile number with o2 but the original number is still being used on my paperwork from them. It should appear as my changed number surely?

Resolved! Can't keep O2 number from CPW on Sim Only

Evening all. My CPW O2 ends 13-3-18. All DD paid etc of course. I wanted to keep my Z5 Compact for 6 months on Sim Only. cpw say no, only upgrade (more on that layer) or stay on £32 3GB, unl, unl.O2 are the interesting ones. They have a suitable Sim ...

Resolved! o2 Refresh contract ending

Hi all, just been doing some sums as my contract is up for renewel soon. I want to get the S8 next but i have a dilema. with o2 via the site i can get: 3GB data unlimted calls and text for £39.99 upfront and £44.00 a month. with a competitor i can ge...

Resolved! Changing network

I’m leaving O2 because they really do not care about your customers.And now after many times complaining about the same thing, O2 are making difficult to give me a pac code.

Resolved! O2 down

O2 has been down in sa20 area for two days will I get a rebate on my bill as I cannot use my phone for two days. And it’s a nightmare trying to contact o2 they don’t seem to care

Resolved! Abroad

I notice I'm being charged the Abroad daily fee even on days when my phone is only connected via hotel wi-fi. Is this how it's supposed to be?

Resolved! Either phoning or web site data top up not working

Been on web site and even though logged in i cant add data?

Resolved! O2 Insurance

Hello all, Lost my phone last week and successfully put in an insurance claim yesterday. I was told my new phone should arrive on Monday but haven’t received any email confirmation about this. Should I be worried or will I just receive an email when ...

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