Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Number Transfer taking 8 days

I requested a number transfer on the 12th and after multiple chases of 02 they told me yesterday they can't do it until the 20th. Thats over 48 hours, even if they failed to do it all week from Friday over 48 hours..... Can't they transfer numbers at...

HELP PLEASE <3

Okay, so yesterday I posted a thread about needing help, and i followed the instructions i was given, customer services told that everything was fine and that i just have to wait for an email to confirm my order and stuff, I got an email which said "...

Samsung Galaxy S6 constantly getting stuck on edge

Hi, My S6 keeps getting stuch on the EDGE network. Example: 1) In an area of low service, for example a standard 2G area.2) I will enter an area where 4G will 100% work, (driving to derby)3) Upon entering, it won't connect to 4G and it will just sit ...

Resolved! 4G in Stamford Lincs?

Not getting a straight answer from live chat about this - just being told how difficult a job it is (despite other networks managing it fine!) and to wait for an email. Can anyone at O2 give any indication when Stamford will ever get 4G?

Resolved! Cannot change tariff!

Hi, I have a brand new SIM card on the International SIM tariff. I have never topped it up. I want to change to the £15 Big Bundle tariff but I keep getting an error message whether I try to do it online via My O2, via 2202, or by texting 15BUNDLE to...

Resolved! O2 BoostBox

Does anyone know how to add another O2 mobile number to those registered on an O2 BoostBoxI've rung 202, I've tried online chat, but htey're all useless

Resolved! Help after being Scammed

Good Afternoon Just thought I would share this with the community for awareness and maybe a potential solution as well. Yesterday evening I was browsing the internet on my mobile and whilst browsing I was directed towards a pornographic website which...

Resolved! Activating sim on upgrade phone

Hi, I recently upgraded my phone from an iPhone 5s to Samsung Galaxy S7. I received the new phone yesterday and put the nano sim in, now I'm stuck! How do I activate the sim? Can anyone help?

Resolved! Upgrading From Business Tarriff to personal.

Hi all, My business contract ended a while ago although i have carried on with the tariff. I would now like to upgrade to a difference tariff, but its on the personal site. Can i upgrade bertween the two and keep my number? I am currently on a small ...

Can't recieve calls or texts

I am unable to recieve voice calls or text messages on my old Nokia or new Alctel phones but I can when I put the SIM into my husband's Xperia. Making calls is no problem. I have follwed the online advice to clear diverts without any luck and am a bi...

O2

Forum Posts