Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Online upgrade payment error

Hello, I have been trying to make an online upgrade payment, however when I go to checkout, I type in all my details and it all works fine, and then at the end it says error, and then the payment system doens't go through.

Resolved! SIM from iphone to android

My son is currently using a sim only pay monthly in an iphone 4s. I've bought him a Motorola G5 sim free for Christmas. Can I simply take the sim out of the iphone & stick it in the android phone & expect it to work or will I need a new sim? Do I nee...

Resolved! switch tariff - problems with Live Chat

I just tried to switch tarif and got emails telling me it's in progress.The basic tarif says it will be deleted, but the email about the new tarif says I'll be able to use that on the 4th of May 2037, if that's a Star Wars joke, I don't get it and I'...

Resolved! Lift international call barring

Hey guys need to lift international call barring by 2am for v important conference call . Had soooooo much trouble with Int calling. Currently on new trial fot new system with demise of World chat

Resolved! An odd situation?

Morning all! It seems i've got myself in an odd pickle here! In order to explain i'll (of course) start from the beginning So about 1yr and 2 months ago i signed up to O2, i decided that i'd get a shiny new phone and my friend (who was looking for a ...

Resolved! Contract ending

Ok folks just some info required as the "Give us a call" and "Online Chat" people must already be on their Christmas holidays Right Old contract finishing soon (wifes phone i pay) and i have just taken out another new contract (great on line offer) a...

Resolved! O2 don't seem to be accepting payments via my card but i can pay other bills easily

This is the second night I've come home after work to try and pay my bill online with my card and it says I should contact my bank.I've been paying bills online today and yesterday as I do have money in my account. O2 is there something wrong with yo...

Resolved! Being billed for new number I don’t recognise

07561 number appearing on my accountThe bill for usage is the same as my existing number but with higher rentalCould this be something to do with me order for new iPhone X

itemised bill

How do you get an itemised bill showing the numbers you called on my o2?

How long does it take for an upgrade to be cancelled and account to be reverted to old tariff

Hi, does anyone know how long it takes for an upgrade to be cancelled (if done within 14 days of ordering) and to be reverted to your old tariff? I was told I’d receive a confirmation by email but nothing has come through yet.

O2

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