Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Lack of 4G in Italy

On a trip to Milan last week my daughter, who is also an O2 customer, had 4G but I did not. I have a lower data allowance to her so was this the cause of my lack of 4G? We were also on different networks during our stay.

No signal

No signal for hours now. This has been going on for several months. I tried to report via the app but couldn't send...because there is no signal. Tried Live Chat. Could only do it via my mobile and my home wifi. I was on my third conversation when th...

Resolved! Leaving 02? Cost? Help please!

I’ve read all of the information on leaving 02 and fees but still don’t fully understand it. Please help!I own my handset now (all paid off) but I still pay monthly for my tariff. I have found another provider that will do a sim card tariff which is ...

Resolved! Contract termination due to emigration

I've permanently moved abroad but I still have 12 months out of a 24 month contract left to run, my o2 shows my puk number, my phone came with the contract, purchased from carfone warehouse.What are my options? How do I cancel etc?Thanks in advance

Resolved! Upgrade fiasco

Hi, i have had some shocking service from O2 this week. 1 week ago i arranged online to upgrade my phone and contract after being well out of contract. i agreed to a new deal with an iphone 7 refurb black, to be delivered the next day.....it later tr...

Having to pay £300 deposit for a phone that I never recieved??

Hi all,a few months back I decided to order a phone offline and get it delievered to my house on next day delivery.I was told that I couldn't get my phone until I showed my ID to someone at a local O2 store, I took my ID into one of their stores and ...

Resolved! Messages

Firstly can someone tell how do you get to read the messages that my hot spot box says I have please.And secondly when did the tariff charge go up and why wasn't I informed of this.

Resolved! Reduced app streaming

Hi, this has probably been covered before but just thought i'd ask the question.I have a iphone app for cctv IDMSS which seems to stop working regulary ( after a few seconds ) , on various signal strenghts 3 up to 5 bars.No issues when in anyones wif...

Resolved! Upgrade has happened but given new number

Hi. I upgraded today to Samsung 9 plus. All docs came through. I wanted to simply upgrade the phone I had.checking just now and it seems o2 are sending me a new phone with a new number as opposed to keeping old number which I use for a charity on cal...

Resolved! Device plan settled, still paying

Hi there, I'm trying to find out why I am still paying the same amount per month even though I have fully paid off my device plan. 2gb data, no additionals = £29.84 p/m... This is not right surely? I need a new phone but am considering switching beca...

O2

Forum Posts