Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Mobile phone

Hi today i got an iPhone 7 from car phone warehouse because my local o2 was closed but I’m worried that when I want to upgrade I won’t be able to do it in an o2 store. Is this true , because I want to be able to upgrade in an o2 store

Resolved! upgrade question

Hello just a couple of question , Im currently on a 12 month sim only , and was told by 02 i can upgrade after 6 months to a handset does this sound right ? Also will I be credit checked again for a upgrade and second question , Will I automaticaly b...

Resolved! Sim card

Hi, I bought a new phone which require nano sim card and my currently sim is micro size. How I ca get the size I need with all the information transfered on the new sim card? I heard O2 is sending them via post and then through the website you can ac...

Resolved! Order

I upgraded this morning I’ve had a few emails of legal documents etc but no confirmation email. Would you say the credit check was passed and just awaiting dispatch as my o2 still says processing.Thanks

Resolved! Priority app

Hi. My o2 priority app has a1 in a red circle at the top right like I have a message waiting. I have searched the app and can not find anything so I’m not sure what it is for. Any help would be appreciated. Thanks

Resolved! Data allowance / warning message

Hi i have got monthly plan 10gb data allowance ( 5gb in contract and 5 extra data) but when im near 5 gb o2 send me a message that im almost finish my data. On my o2 app is different information ( still over 5gb left) can they change that alert messa...

Resolved! Accounts

I cannot access my account because O2 want to send me a code to verify who i am but i have no signal where i live to receive it

Have to turn data on and off to receive WhatsApp's sometimes

Morning, I use WhatsApp a lot (doesn't everyone?) and I upgraded my phone with O2 to a Samsung S8 last year. I have constant problems whereby I have 4G on my notification bar but both my WhatsApp Web on my PC at work states that I'm not connected, me...

Resolved! Paying more upfront

I am wanting to pay more upfront for an iPhone 8 plus so it reduces my monthly tariff, is this possible?

Resolved! I have also been charged for multiple text messages when only 1 was sent, this time to Eire

I have received yet another bill where I have been charged for multiple text messages when only one was sent, these show up as being literally in a period of consecutive seconds so obviously no one can write this fast , certainly not a technophobe li...

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