Text messages sent to a Singapore number when changing handsets

[Anonymous]

My LG handset has recently been sent to repair (three times!), via Carphone Warehouse, and I was loaned a replacement handset (a low-spec Huawei one) each time.  During the process of setting-up the replacement phone, it seems that text messages were sent from my number to (a number in Singapore) - and these have been shown on my bill (on multiple times, both when setting-up the new handset replacement).  I am keen to get a refund of course, but also some confirmation of what the text message was for (it didn't appear in my sent messages), and that my data hasn't been compromised.

Thanks,

Richard.

[MI5 · Accepted solution]

The phone has sent them automatically when you set up your McAfee security app - it is a confirmation text code.

[Cleoriff]

Hi @Anonymous Only CS can help you with this. Give them a call http://www.o2.co.uk/contactus

[Cleoriff]

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@MI5 wrote:
The phone has sent them automatically when you set up your McAfee security app - it is a confirmation text code.

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Thanks for that @MI5 I had absolutely no idea. Another thing I have learnt today...

[MI5]

Yup

[Anonymous]

Thanks for the response.  I didn't explicitly setup mcAfee security app - maybe it is part of the default software build?  I also don't expect to have had to have been charged for them, especially not about 10-12 times on one particular day.

[MI5]

I wouldn't expect it to send that many texts either myself.
McAfee CS can be contacted here to question them about it http://www.mcafee.com/uk/about/contact-us.aspx#ht=tab-techsupport

[Anonymous]

Thanks for link to McAfeee.  I tried their online chat, but they couldn't help as I didn't have a regsitered product.  And that's the weird thing - I didn't even notice whether McAfee was installed on the temporary phone (a Huawei Y6 I think). Online forums refer to an app called 'WaveSecure' (which I think McAfee may have bought).

[Cleoriff]

Either way you should not be charged for sending texts that you didnt generate Why dont you speak to CPW as thats where you got the loan phone from?

[MI5]

It's usually just 1 or 2 texts at most and you should get a warning - just opening the app with send the first text.
I had this when I first got my z5 but I don't use McAfee so I deleted the app.