on 29-03-2013 19:07
Solved! Go to Solution.
on 10-04-2013 13:01
on 10-04-2013 17:57
on 10-04-2013 19:37
on 11-04-2013 00:21
on 11-04-2013 00:21
on 11-04-2013 07:28
on 11-04-2013 07:28
Those that are unhappy please just follow the correct complaints procedures and once you have done all you can via customer services use the complaints review service, then and only then after 8 weeks of deadlock can you go to the ombudsman just search complaints on the main o2 website.
and
on 11-04-2013 12:59
I believe the Trust had an available get-out clause with removing the masts, and went with it. I'm contracting in IT at the hospital atm, and even with wifi access TuGo is useless, I can get SMS's but calls are a no-go.
If O2 had forewarning of this, which they would have, _something_ should have been done. Temporary mast, agreement with the trust that it could be decommissioned once an alternative in place, not just removing it and leaving hundreds of people without signal.
on 11-04-2013 15:48
Update of internal hospital news:
"The Trust are currently in discussions with O2 about ways to speed up the return of signal coverage to the hospital. We do not yet have a date for when this will be possible.
The problem was caused by O2 taking down the mast on top of the Thomas Kemp Tower. In September 2011 they were given eighteen months notice by the Trust of the need to remove it. When O2 cleared the mast they did not inform the Trust of any problems this would cause with coverage."
O2 had 2 years to sort something out.
on 11-04-2013 16:38
on 11-04-2013 16:47
I have now written to the complaints department at 02
three Brighton & Hove councillors
http://present.brighton-hove.gov.uk/mgFindMember.aspx?XXR=0&AC=POSTCODE&sPC=bn2%201at
and the Argus.
http://www.theargus.co.uk/contactus/contactus/
Something must be done!!!
You should all do the same.
I will not stand for having no phone reception - my job relies on it.
on 12-04-2013 17:51
on 12-04-2013 17:51
Hi guys,
Just want to update this thread with latest info,
We are progressing several options with the utmost urgency in order to restore full service as quickly as possible. We have the resources ready but cannot do anything without the appropriate legal permissions which we are pursuing with the highest priority. Again we apologise to those customers affected but can reassure them that we are absolutely committed to resolving this as soon as we can.
Thanks, Abs