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The only network I've ever known to do this is Virgin. On their website they say "Normal service will be resumed in X days" however, it never updates and it always runs over the number of days stated.... which is just as bad, if not worse than not knowing...
Some official info would be nice thats all.
o2 do not comment in these forums as a norm, only by all affected raising a formal complaint will o2 respond individually to those affected.
one question though has the works on helipad been bought forward or was it on the schedule o2 knew about.
Also what about the 2 local vodafone sites if o2 put their kit in would that help especially the mast on whitehawk hill?
Lukcily I'm out of contract and going to move to Vodafone today.
Enjoy Vodafone, their masts will shortly be in the same locations as the O2 ones under their mast sharing agreement.
I will enjoy Vodafone thanks! My wife has had full signal since O2 went **bleep** up.
I think the point here is most of us would have been happy if O2 would just tell us the problem. Then we don't waste hours trying to find out and then get given some lame exucse and troubleshooting steps.
All those still having issues ask O2 for goodwill compensation. They refunded my line rental since 28th of Feb.
Anyway I'm switching today, 48hrs to port number over, good bye O2.
We recently decommissioned a mast close to Brighton Pier which has resulted in a reduction of coverage around that area.
Unfortunately this couldn’t be prevented and we’re sorry for any inconvenience this may cause. Surrounding masts have been upgraded to increase network capacity, helping to reduce any impact when using your mobile device. We’re working with local authorities to replace this site as soon as we can.
We're also in the process of getting the above message updated to our service status page so customers in that area are informed.
I am grateful that some reponse has come from o2 on this but the info that Abs has given is limited and contradicts previous mails - I can see no evidence that any work has started at the top of the Thomas Kemp Tower which would necessitate removal of a mast from there as mentioned by earlier posters. Surely the helipad won't be contructed until the later stages of the project?
On a replaceent mast, I assume any negotiations with the council will take some time, time which i really don't have so I will need to change provider.
Dave F - what did they say about you finishing your contract early - assuming that you did? Did you go into the shop or contact them by phone? Unfortunately I have a number of colleagues phones linked to mine which I will also have to change, I guess. A load of hassle I can do without.
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